Director of Guest Services
Rooms Division Director
Director of Housekeeping
Front Office Manager
Front Office / Reservation Manager
Executive Housekeeper
Chef Concierge
Guest Relations Manager
Front Office Manager
Housekeeping Floor Manager
Evening Operations Manager
Group Sales Manager
Assistant Front Office Manager
General Manager
Some of the management positions available in Food and Beverage industries are:
Food & Beverage Outlets Manager
Banquet Manager
Assistant Room Service Manager
Executive Chef
Banquet Chef
Director of Catering & Conference Services
Culinary Assistant Manager
Assistant Banquet Manager
Director of Food & Beverage
Executive Chef
Catering Sales Manager
Assistant Director of Food & Beverage
Restaurant General Manager
Restaurant Manager
Food and Beverage Director
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The General Manager is the most senior executive of a hotel. The General Manager has
financial responsibility for the operation, setting budgets, approving expenditures, and determining
room rates. The General Manager also has responsibility for front of the house operations as well,
setting standards and overseeing restaurant and banquet operations, guest services, housekeeping,
and decor. The general management positions of Lodging and Food and Beverage industry
positions have very similar roles. While both positions have most of the same responsibilities there
are many differences.
The Food & Beverage General Manager is responsible for overseeing all aspects of the
Food & Beverage Department operations throughout the establishment. This position will manage a team of Food & Beverage Assistant Managers, and is responsible for the performance of all food
& beverage venues including, café, bar and restaurant. The Lodging General Manager ensure that
guests on vacation or business travel have a pleasant experience at a hotel, motel, or other types of
establishment with accommodations. They also ensure that the establishment is run efficiently and
profitably. Duties and responsibilities for both positions can include:
Food and Beverage General Manager
Lodging General Manager
Executing restaurant operations including food and beverage promotions, customer service, and inventories.
Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
Ensure customers receive exceptional service
Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
Responsible for controlling food, beverage, and labor costs.
Monitor the revenue activity of the hotel or facility.
Ensures proper maintenance, cleaning, and operation of the dining outlets and service equipment.
Coordinate front-office activities of hotels or motels, and resolve problems.
Conducts pre-meal briefing sessions with staff including emphasizing current menu items, specials, and suggestive selling techniques.
Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
Ensures all associates know and follow all approved restaurant standards and procedures.
Collect payments and record data pertaining to funds and expenditures.
Executes administrative functions such as reporting, payroll, scheduling, quality assurance, and departmental meetings.
Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
Competition in the lodging and food and beverage industries is at an all-time high, with the emergence of more concepts in the past five years than in the past fifteen.