Quality Manager – Mental Health, Drug & Alcohol Services
1. Extensive relevant post registration nursing experience and relevant post graduate qualifications in management (or willingness to commence within 12 months of appointment)
I am currently undertaking courses in Leadership and Management in Practice as a component of a Masters of Mental Health. In the past I have also completed study in Managing Health Services within my Bachelor of Clinical Practice with a focus on clinical governance and service structure. I have relevant post registration nursing experience in the assessment and evaluation of the standards of clinical service, performance management, service accreditation and Work Health and Safety audits. I …show more content…
In my practice I have also demonstrated my ability to communicate effectively, I have highly developed and effective interpersonal skill and excellent verbal communication techniques which is demonstrated by my ability to coordinated, developed, presented and evaluated a range of education sessions on various topics specified from discussions with members of the nursing cohort. This requires a superior ability to motivate and support clinical staff. I have demonstrated my ability to communicate with members of the multi-disciplinary team, mental health consumers and their families during my nursing employment, I have displayed efficiency in resolving complaints from consumers and calming agitated and aggressive individuals through verbal de-escalation techniques, I am also a skilful listener and often use techniques of reflective listening while communication with both multidisciplinary health professionals and