Communication In A Care Setting

Submitted By BenSymonds
Words: 717
Pages: 3
Open Document
1 - Understand why effective communication is important in the work setting
1.1 Identify the different reasons people communicate:
People communicate for many different reasons. A few are listed below:
Request things: A client may request something as simple as picking something up that they may have dropped
Express feelings: A client may be feeling down or mad about something
Social: A client may communicate for social reasons, communicating with people form relationships and friendships and more than likely communicate on a regular basis.
1.2 Explain how communication affects relationships in the work setting:
Communication can lead to good or poor service within an adult social care setting. Good communication with service users encourages participation in activities therefore promoting equality within the care setting. The service user can gain the trust and understanding from the care worker and therefore communicate with ease the needs that individual requires. Good communication amongst staff encourages a better working relationship and ensures all tasks are completed and to a high standard. Good communication between staff members is important to ensure problems are picked up and rectified quickly and shared amongst staff. Such as an elderly service user having a preference to a bath rather than shower, the service user communicates this information effectively to staff and staff listening and understanding that the service user hates and gets very distressed with water on their face due to a past incident and communicates this information on to their colleagues. Good communication amongst staff and service users ensures that the service user is never put in this distressing situation again and staff can attend to her hygiene needs by bathing her instead.

2 - Be able to meet the communication and language needs, wishes and preferences of individuals
2.2 Describe the factors to consider when promoting effective communication
Factors to consider when communication could be:
Is the environment appropriate for communication ( is it well lit, quiet and confidential)
Does the service user have the abilities to understand
Do I need to adapt my communication for the individual such as speak louder or use gestures.
Does the service user need an interpreter or a family member to be present, or do they need the communication to be delivered in writing
How is the person going to respond to my communication
Consider the type of communication that I am delivering such as is it sensitive, formal, or non-formal.
3 - Be able to overcome barriers communication
3.1 explain how people from different backgrounds may use and/or interpret communication methods in different ways
People use communication differently some country's a word can have different meanings or they may speak more formally, others informally. When we speak, we should slowly and clearly as they may misinterpret us, this can cause misunderstandings.

3.2 Identify barriers to effective communication
Stroke, unable to pronounce words
Show More

Related Documents: Communication In A Care Setting

Unit 3 Unit 1

Unit 7 Thread 2: Case 3 (Sandra) from Unit 1 Lauren, Cynthia, Jana and Regina Sandra feels helpless, confused and wants the best for all of her children. As advocates, we would interview her in two parts; in a calm setting outside of the home where she can relax and talk with us and inside the home on a typical day so that we can observe the routine and family dynamics. Below are the questions we feel are important to understand and address. | |Lead Question From Assignment…

Words 1568 - Pages 7

Unit 1 1 Essay

Unit 1 (1.1) Effective communication is vital in developing positive relationships with children, young people and adults. Ensuring that you consider both how you approach other people and how you respond to them. When responding to be aware of how you respond verbally and also your body language. For example you should show an interest in the child, young person, and adult. Speak appropriately, slowly and politely, ask questions to take part. Communication should be strong and effective, this…

Words 849 - Pages 4

UNIT 1 Essay

UNIT 1 Promote Communication in Health, Social Care or Children’s and Young People’s Settings UNIT CODE SHC 31 1.1 Reasons for communication: to express feelings, concerns, needs, to build relationships, to socialise, to ask question, to share ideas and information, to reasure ,to share experiences 1.2 How communication affects relationship at work : communication used to prevent or resolve conflicts and prevent misunderstanding, aids understanding of individuals needs, communication in the work…

Words 305 - Pages 2

Unit 1 Essay

Unit one: Principles of personal responsibilities and working in a business environment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My…

Words 1118 - Pages 5

Nt1310 Unit 1 Assignment 1

1. Describe what you did. This does not mean that you copy and paste from what you have posted or the assignments you have prepared. You need to describe what you did and how you did it. I have researched over the internet to create the flowchart. As I mentioned earlier that I always get help from instructor’s example. What I am facing now is time management. Not getting enough time to research more on the particular topic. I have to put some extra time at my job as one of the projects is going to…

Words 538 - Pages 3

Unit 3 Unit 1

Unit 3- Supporting Children E1 There are 5 current legislations I have identified: -Data Protection Act 1998 -Children Act 1989 -Equality Act 2010 -The Children Act 2004 -Safeguarding Vulnerable Groups Act 2006 E2 Data Protection Act 1998 states that all personal information must be kept safe and only accessible to the right people at all times. This is to ensure that confidentiality is maintained in the setting at all times to keep yourself and the children safe. It also states that confidentiality…

Words 1681 - Pages 7

Unit 1 Essay

Unit 1 1) 1.1 To express feelings, personal and private need’s, information, comfort and affection, to give instructions and directions, to offer choices and guidance. 1.2 Communication in the work place is essential across all aspects, between carers , nurses ,residents, families, outside services and all other members of staff within the home setting’s to ensure all relevant and up to date information is up to date and accurate involving the residents , medical/health needs and personal…

Words 470 - Pages 2

Unit 1 Essay

Darryn Lovely English III Unit 1 Essay February 21, 2014 Role of Religion in Puritan Times. In the Puritan day everyone was very religious, because barely anyone had their own say in their beliefs. If a person was to say that they were not a believer, they would be considered a witch and would be hanged . In the Crucible, people were hanged for having their own beliefs. In the Sinners in the Hands of an Angry God, there were sermons that told people other beliefs against God is a sin…

Words 550 - Pages 3

Unit 1 Essay

Unit 1. Case Study 1. Tell Me About Blood 1. What is the significance of a lower-than-normal hematocrit? What is the effect of a bacterial infection on the hematocrit? (PAGE 618 619) First, hematocrit (HCT) is the percentage of blood made up of red blood cells. Usually measured by centrifuging a blood sample in a graduated tube and then reading the volume of red blood cells and dividing it by the total volume of blood in a sample. A significant drop in hematocrit is an indication of anemia (lower-than-normal…

Words 1075 - Pages 5

Essay on Unit 1

American InterContinental University Online Financial Management Unit 1 Individual Project October 7, 2012 Abstract The New York Stock Exchange also known as NYSE along with the National Association of Securities Dealers Automated Quotation System that also known as NASDAQ will be compared and contrasted. Due to the stock exchange’s sheer size, laws have been proposed and passed such as the Public Company Accounting and Investor Protection Act of 2002 and the Sarbanes-Oxley Act of 2002…

Words 805 - Pages 4