Essay on Customer and Business

Submitted By sharquin
Words: 4446
Pages: 18
Open Document
Unit two: Principles of providing administrative services

Assessment

You should use this file to complete your Assessment.
• The first thing you need to do is save a copy of this document, either onto your computer or a disk
• Then work through your Assessment, remembering to save your work regularly
• When you’ve finished, print out a copy to keep for reference
• Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.

Please note that this Assessment document has 9 pages and is made up of 9 Sections.

Name: Claire Whitbread

Section 1 – Understand how to make and receive telephone calls

1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used.

|Feature |How / when used |
|1. |You can put an incoming call on hold and transfer the caller to |
|Call Transfer |another phone. This is used to direct a call to its right location. |
| |Using an “announced” call transfer system would make sure the |
| |desired recipient would be aware of the call and who they would be |
| |talking to. This would be a positive customer service as the |
| |customer would not have to wait for the correct recipient and would |
| |have to repeat information already given. |
|2. |This is a telephone meeting where someone sets up a call party with |
|Conference Calling |more than one called person. This allows more people to be involved |
| |in a call. Enabling people from different departments, offices, and |
| |countries to be included in meeting discussions. You can set up a |
| |call party so that the called parties can have fall interaction or |
| |just listen in on a call. This is a great benefit for a business as |
| |it means more business influence can be involved in business |
| |decisions faster and more cost effectively. |

2. Prepare a brief report advising people on:

• How to follow organisational procedures when making and receiving telephone calls • The purpose of giving a positive image of yourself and your organisation when making and receiving telephone calls.

If possible, use specific information from procedures in your own organisation (or one that you are familiar with).

When making telephone call you should;
Know who you are calling-making sure you have the correct name, telephone number/ extensions.
Know the purpose for making the call- Have all the correct questions ready with resources to note the relevant responses.
Be aware of your actions- Talk in a clear, friendly and positive manner and ask for people or advice politely.
Give precise knowledge of where you are calling from and why you are calling.
Show More

Related Documents: Essay on Customer and Business

Customer Service and Business Essay

BTEC FIRST DIPLOMA IN BUSINESS ACADEMIC YEAR 2008-2009 [pic] UNIT 2 – Business Organisation UNIT TUTOR: Mr Mitchell Hamid FINAL DEADLINE: Content Task 1 (p1) What is an aim? An aim is a long term goal. Most aims are written in a none specific language. An example of an aim is, for my business to survive for more than one year. What is an objective? An objective is the obstacles to over come the reach your aims. An objective has to be specific…

Words 640 - Pages 3

Business: Customer and Employer Associations Essay

PRIMARK & NHS Customers: A customer is the recipient of a good, service, product, or idea, obtained from a seller, vendor, or supplier for a monetary or other valuable consideration. Employees: An Employee is a person who is hired to provide services to a company on a regular basis in exchange for compensation and who does not provide these services as part of an independent business. Suppliers: Suppliers are the manufacturers, processors and packagers. Owners: Determining ownership in…

Words 780 - Pages 4

Business: Customer Service and Head Office Essay

Matalan Head Office As home to Matalan's central operations, it's up to our people in Head Office to ensure our stores have everything they need to keep their customers happy - from high quality products at great prices, to cutting-edge support services like HR, Marketing and Finance. In such a fast-moving environment it's important that everyone here has the enthusiasm and vision to keep everything running smoothly. Whatever stage you're at in your career when you join, show us you've got what…

Words 566 - Pages 3

Essay about Business: Dog and Customer Service

system as a whole. I mean my expectations are that the customer even if they're dealing with a really difficult problem with us that they come away knowing that we've done everything we could to address it. >> For a half day, okay perfect. >> Sue: I think the big thing that we've had to react to is that people are still spending money on bringing their dogs in but they're expecting a whole lot more for their dollars. So the level of customer service has to be that much better and the level of our…

Words 1083 - Pages 5

Math: Business and Customer Service Essay examples

The Mom & Pop Store Written by: Robert Spector By: Morgan Eberhardy The Mom & Pop Store focused on three main topics. The first part of the book focuses on how Robert’s family operated and how they took extremely well care of their customers. Next, it was about how he started to travel from city to city looking for stores just like his family stores, he would compare them to see if all mom and pop stores had the same expectations for their stores. In the last part Robert talked about how…

Words 1178 - Pages 5

How Good Customer Service Builds Value For A Business

“Discuss how good customer service builds value for a business” Considered a fundamental aspect of a business’s operations, customer service is an essential process which can offer the business brand loyalty, publicity and efficient function therefore increasing profits. This notion is extensively portrayed in operations process of Qantas. Customer service statistics are a valuable internal input to the planning process and in forecasting future customer needs and expectations. It is an intangible…

Words 487 - Pages 2

It, How Sustainable Can A Business Dependent On Customer Stupidity Really Be?

1. Take a hard look at your most profitable customers. Not the biggest, not the best, not the most satisfied: the most profitable. 2. Then again, "information asymmetry" is often just a politically correct euphemism for "smart vs. stupid." Growing a business based on "knowing much more" than one's clients is different from one in which growth is contingent on one's customers consistently knowing less. There's a reason why procurement arms of global enterprises are constantly pushing for ever-greater…

Words 299 - Pages 2

The Emergence Of Check Imaging Technologies And The Impacts Of To Consumer And Small Business Customers

P501 Operations Management Spring 2013 Term Paper The Emergence of Check Imaging Technologies and the Impacts of to Banks and Consumer and Small Business Customers Thanks in part to advancements in check imaging technology; financial institutions have an opportunity to make major changes to outdated check processing systems. Bank executives are weighing the benefits with the potential risks of updating a system that has been virtually untouched since the 1970’s.…

Words 1974 - Pages 8

Tri-View National Bank: Creating Customer Engagement as Core Business Strategy Essay

School of Business MG705: Management Models for 21st Century Workforce Instructor: Patricia Angulo Date: August 13, 2015 The customer is of high importance for Tri-View National Bank. “Customer satisfaction translates directly into increased profits,” (Evans, 2013, p. 256). Total Quality (TQ) emphasizes that customers should be the center of a business strategy, and customer engagement is necessary for continuing the successful operations of the company. If Tri-View Bank had a customer-focused priority…

Words 471 - Pages 2

m1 business objectives Essay

There are many situations in a business where customers may feel unsatisfied with the service they have been provided and can cause them to make complaints but if they are happy and satisfied with the service then the waiters could get tipped and it can bring in many good comments and praises to the business and makes a customer want to come back. Good interpersonal skills can lead to a good amount of profit and can bring a good experience for a customer In pizza hut if an employee was to chew…

Words 852 - Pages 4