m1 business objectives Essay

Submitted By ArsalaanB
Words: 852
Pages: 4
Open Document
There are many situations in a business where customers may feel unsatisfied with the service they have been provided and can cause them to make complaints but if they are happy and satisfied with the service then the waiters could get tipped and it can bring in many good comments and praises to the business and makes a customer want to come back.
Good interpersonal skills can lead to a good amount of profit and can bring a good experience for a customer

In pizza hut if an employee was to chew chewing gum and slouch, the customer may feel very uncomfortable in the restaurant and might not feel very welcome at all. This is because it is very unprofessional and it does not help the business in terms of good service. This may lead to many complaints and causes the business to lose customers.

Another example of an employee not living up to a business standard is when they are not dressed professionally or smartly and they do not have good hygiene. This can affect the business because the customer will feel disgusted and will put them off the food and they will not eat. This can lead to customer complaints to the manager and a possibility of a bad word being spread around. This means that people might place bad comments on the internet or gossip to their friends which can lose a lot of customers for the business.

Another example of bad interpersonal skills in a business is not giving a customer eye contact when they are talking to you. This is bad because customers begin to feel like they are not being paid any attention by the employee if the employee is looking around the room and will make them feel uncomfortable. By this happening, the customer will feel uncomfortable and it will make them feel like they are not welcome to the restaurant therefore they might not come again or could put in a complaint. By this happening, the business loses customers therefore they lose money and profit and could start to fall in debt if the amount of complaints increases.

One more example of bad interpersonal skills is when an employee does not have or does not show good expressions whilst working. Showing negativity whilst working can make a happy customer feel unwelcome and can lead to the impact of them complaining if they do not feel that the employee is not there to help them or they do not look like they want to be there. Again, this can lose customers for the business and can cause the customer to have less money and more complaints.

For a business to run successfully there needs to be positive interpersonal skills in order for customers to be happy for them to spend money in the business.

One example of showing good interpersonal skills in a business is when an employee greets a customer at the door by holding the door for them and showing them to their table. This is effective for customers because this makes them feel welcome and makes them feel like they are wanted at the restaurant and they will be encouraged to either spend more money at the restaurant or come to the restaurant again. Things like this can bring a lot more money into the business
Show More

Related Documents: m1 business objectives Essay

Samsung Galaxy Note II (2) Essay

Standard Assessment Brief Paperwork Course of Study: Btec Level 2 Diploma in Business Group: 1 . Unit Title: 4 22: Visual Merchandising and Display Techniques for Retail Business Assignment Title: Creating a buyer environment Date Set Review Date Submission Date Brief IV: Assign IV: W/C 27/1/14 See individual tasks 6/6/14 Student Name: Date: Date: Lecturer: Claire Biggs Objectives – (Learning Outcomes) Grading Criteria Available 1. Know the techniques…

Words 1523 - Pages 7

Unit 1 Changed Essay

Programme Details Unit title Date given out Final submission Unit abstract BTEC Level 3 Subsidiary Diploma in Business Studies Unit 1 – The Business Environment September 06/09/2012 December 17/12/2012 Individual tasks will be set weekly deadlines as appropriate. A whole assignment deadline will be 13/12/2012 Unit abstract You may already be familiar with organisations through having dealt with them as customers or Employees. One of the aims of this unit is to help You to build on these…

Words 3143 - Pages 13

business p2 Essay

quality artefacts. Customers- The customers want high quality lighting at competitive prices so that they get the best value for money. Governments- The Government wants the museum to be successful, create jobs and to pay taxes. They want to see the business take a full responsibility in looking after the welfare of society. Governments- Suppliers- The suppliers of the museum want steady orders and prompt payment. The suppliers also want to feel valued by the British museum that they supply…

Words 452 - Pages 2

Explain The Points Of View Of Different Stakeholders Seeking To Influence The Purpose Of Two Contrasting Organisations

Assignment brief – QCF BTEC Assignment front sheet Qualification Unit number and title Level 3 90 Credit Diploma in Business 1: The Business Environment Learner name Assessor name Lorraine Schofield Date issued Hand in deadline Submitted on 18th November 2014 16th December 2014 Assignment title Two Contrasting Organisations In this assessment you will have opportunities to provide evidence against the following criteria. Indicate the page numbers where the evidence can be found. Criteria…

Words 677 - Pages 3

Career Plan Essay

provide financial support and personal fulfillment over the course of my professional life. To make this transition from school to a professional career, I am going to plan a plan that will help me stay focused and motivated in meeting my goals and objectives. In the next paragraphs, I will explain my ten-year plan for my professional career and incorporate some of Mr. Bolles ideas in how to do this process. At the end of my career, I want to be recognized as a positive team leader who can bring…

Words 1207 - Pages 5

Impact Of Online Business Activity

Assignment: Principle Objectives Assessed: 1. Understand different online business activities 2. Understand the issues relating to doing business online 3. Be able to create web pages or a website for a stated business need 4. Know the impact of an online business presence. Date Set: January 2013 Date Due: March 2013 According to comScore, an online market research company, in May 2009 there were nearly 37 million Internet users in the UK. Each person goes online 21 days each month…

Words 1200 - Pages 5

unit1level3 assignment with due dates Essay

Unit number and title UNIT 1: The Business Environment Qualification BTEC LEVEL 3: BUSINESS Start date SEPTEMBER 2012 Deadline DECEMBER 2012 Assessor C.GILL Assignment title Two Businesses on our Doorstep; Similar Businesses in Different worlds The purpose of this assignment is to: Give learners the fundamental knowledge of a range of business organisations, and the many factors that shape the nature of organisations operating in an increasingly complex business world. Scenario You have been appointed…

Words 694 - Pages 3

Essay about WLP Assignment Brief sept 14

ASSIGNMENT BRIEF Qualification Unit number, code and title Pearson BTEC Level 5 HND Diploma Business Unit 14, M/601/0908/, Working With and Leading People. Module Leader: Lecturers: Hakeem Kazeem , Mahbubur Rahman, Vedna Gavaloo Distribution date Submission deadline W/C – 22/09/2014 07/12/ 2014 Assignment title WLP: (1 of 3) Learning Outcome Learning outcome Assessment Criteria In this assessment you will have the opportunity to present evidence that shows you are able to: Task no.…

Words 2102 - Pages 9

Explain How The Management Of Human, Physical And Technological Resources Can Improve The Performance Of Tesco

M1- Explain how the management of human, physical and technological resources can improve the performance of Tesco’s. In the previous task I did a presentation on the physical and technological resources of Tesco. I will know explain how the management of human, physical and technological resources can improve the performance of Tesco’s. Management within Tesco involves careful planning and managing resources well. Careful planning means being able to strategically plan for the business, this includes…

Words 715 - Pages 3

Essay on Marketing Research

Assignment IV BTEC LEVEL 3 CERTIFICATE IN BUSINESS By: Student Name: Tutor(s):BD Date: Date issued: 16.09.13 Date due in: 09.12.13 Unit Title: Unit 3: Introduction to Marketing Assignment Title: Marketing Criteria Covered by Assignment: P1, P2, P3, P4, P5, P6, M1, M2, M3, D1, D2 Brief Following your successful completion of your BTEC course you have been employed as a marketing assistant for the research organisation ‘Keynote’. They currently have a vacancy in their ‘Food and Leisure’ department…

Words 998 - Pages 4