customer service Essay

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Customer Service

I thought this simulation was actually really hard to get the desirable outcome. At the beginning I don’t know if I really would have the outgoing personality to tell the customer who was giving the clerk a hard time that she is just doing her job and basically to leave. I personally would have most likely just bit my tongue and waited. The clerk seemed to be pretty set in her ways and was rude. It was good though because it made you think of how to figure out a solution that would get a desirable outcome for you both. If you kept your cool and just made a little extra conversation it opened her up enough to give you your money back. This experience shows you that you need to maintain your anger because it’s not going to help you at all to demand or get angry with someone who will make the judgment call on whether or not you get a refund.
Customer Service

I thought this simulation was actually really hard to get the desirable outcome. At the beginning I don’t know if I really would have the outgoing personality to tell the customer who was giving the clerk a hard time that she is just doing her job and basically to leave. I personally would have most likely just bit my tongue and waited. The clerk seemed to be pretty set in her ways and was rude. It was good though because it made you think of how to figure out a solution that would get a desirable outcome for you both. If you kept your cool and just made a little extra

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