Essay on Customer Service

Words: 1488
Pages: 6
Open Document
THIRTEEN CUSTOMER SERVICE FACTS
BY: Michael A. Aun, CSP, CPAE Speaker Hall of Fame

Reference - http://www.nsacentralflorida.com/Articles/Thirteencsfacts.pdf

Thirteen Customer Service Facts.

Fact Number One
Dissatisfied customers tell an average of ten other people about their bad experience. Twelve percent tell up to twenty people. In very simple terms, bad news spreads rather quickly. Don't think for a moment that your poor performance in servicing your client goes unnoticed. Not only does it go unnoticed, but you pay a very dear price for that kind of publicity.

Fact Number Two
Satisfied customers will tell an average of five people about their positive experience. Conversely, the good news, unfortunately, doesn't …show more content…
You can kill two birds with one stone. The same things that make customers happy make your employees happy. Have your employees put a big smile on their faces. People want to do business with winners. They want to do business with happy people. People don't smile because they're happy, they're happy because they smile.

Fact Number Ten
Customers are willing to pay more to receive better service. You remember...Marketing 101. What do you get when you have a high demand? for something and an extremely low supply? The price goes up, of course.
The price (in case of service) is the loyalty the client has to you and your firm. If you provide good service, they pay you loyalty. Loyalty means they will do business with you again. And remember, it only costs one-fifth as much to do business with an existing customer as it does to find a new one.

Fact Number Eleven
Ninety five percent of dissatisfied customers will become loyal customers again if their complaints are handled well and quickly. Let's face it; people don't want to admit they made a mistake initially when they decided to do business with you. Eighty percent of the decision to purchase is generally made on emotion. Only twenty percent is made on logic. But they use logic to justify their reason to do business with you. They want to say to themselves that their decision was a right one, a logical one. They are
Show More

Related Documents: Essay on Customer Service

Customer Service Essay

Customer Service What is customer service? Customer service is the service provided to customers before, during and after purchasing and using goods and services. Handling a crisis Keep calm and do not get angry Do not make any rash decisions If the problem cannot be solved by you, ask someone else instead of giving the customer wrong information How to solve a problem Keep calm Remember your training If that does not work try to remember if you had any past experiences that were similar…

Words 336 - Pages 2

Customer Service Essay

Customer Service in the Hospitality Industry Brandie Pino Le Cordon Bleu July 14, 2013 Instructor Ruth Smith Customer Service in the Hospitality Industry Many people experience customer service within the hospitality industry daily. People will encounter both negative and positive experiences while dining out with family and friends, or on a business trip staying at a hotel. When pursuing a career in the hospitality industry, it is up to us to take every negative experience that we encounter…

Words 586 - Pages 3

Customer Service. Essay

January 15, 2013 English 1102 I have been working as a customer service representative at for the past four years. I have had a great experience working with diverse, well-mannered and intellectual customers; but occasionally there are some people that tend to be rude, disrespectful and despondent which sometimes makes it hard to do my job correctly. Working as a customer service representative for such a long time has taught me many life lessons. It has taught me that life is about learning…

Words 971 - Pages 4

customer service Essay

Customer Service I thought this simulation was actually really hard to get the desirable outcome. At the beginning I don’t know if I really would have the outgoing personality to tell the customer who was giving the clerk a hard time that she is just doing her job and basically to leave. I personally would have most likely just bit my tongue and waited. The clerk seemed to be pretty set in her ways and was rude. It was good though because it made you think of how to figure out a solution…

Words 352 - Pages 2

Customer Service Essay

Customer service Customer service should always be one of the biggest priorities of any establishment. In a world now dominated by social media, one bad review can easily be shown to thousands of people. On occasions, no matter how well a guest is looked after, it takes just one bad experience and they will spread the word far and wide. This is known as the pyramid effect. I'm sure many of you have been to an establishment before and had bad service and you've properly told many people over…

Words 972 - Pages 4

Customer Service Essay

Customer service Q&A Submission details |Candidate’s name | |Phone no. | | |Assessor’s name | |Phone no. | | |Assessment site | | |Assessment date/s |…

Words 854 - Pages 4

Customer Service Essay

Waiting Times Influence Our Dinning Experience Customer Service has decreased in the last decade. Many factors influence customer satisfaction. In the restaurant business, waiting time is an important factor. Short waiting times result in high customer satisfaction. On the other hand, when a restaurant lets customers wait a long time before they get the service, customers will be dissatisfied. For example, in some restaurants, when customers arrive, at the beginning, the host will ask them to…

Words 389 - Pages 2

Customer Service Essay

Customer service is the heart of any and every business. Without good customer service a company will lose customers and spend more to gain new ones. The cost to provide outstanding customer service far outweighs the cost to replace a customer. I chose to do my customer service study on a local Target store. I have frequented this store many times and have been more content with Target than their competitors. I find several things about Target to be positive experiences. The store is always clean…

Words 341 - Pages 2

Customer Service: Providing Value-Added Service to Customers Essay

CUSTOMER SERVICES ASSIGNMENT#1 MYSTERY SHOPPERS SUBMITTED BY: SUMAIYA SAYEM STUDENT NO: 822447267 DATE: September 19, 2013 Customer services acts as a bridge between a customer and the company. Being a customer, I would always expect a delighted service and less effort to put in order to meet my need. A customer service plays a crucial role in making loyal and returning customers. This specific assignment would be a great tool to measure the importance of customer service…

Words 697 - Pages 3

Customer Service Industry

Companies for Customer Service? Kimberly Harlan Sanford-Brown College Robyn Tatasciore Large companies today spend billions to manage their public image, ?and in many industries no part of that image is more important than how people think a company?s customer service is. Customer Service is becoming a lot more than an industry buzzword as large companies who treat their customers poorly are starting to lose customers right and left. Customers want good customer services, but if companies…

Words 806 - Pages 4