Effective Communication With Customers

Submitted By wlslek777

Words: 349

Pages: 2

Open Document

1.There is some reason why business need to focus on customer that, they are not only people who can provide profit for the business and also it is basic requirement for the business. And customer is one of the best option for the feed back. Thus, business would not exist without customer.

People like co-worker, another department, distributor etc.. any one who does not matter if they provide even small service within organisation would be called as a internal customer. One of the important thing for the figure out what customer required is effective communication with clients. Thus, having a conversation with proper language, -staying calm and respectful -showing understanding to the customer's situation -listening to what the customer think is wrong -working on a solution the customer is satisfied with -providing a solution -following up with the customer afterwards
5.- customers with disabilities -customers from non-english speaking backgrounds -customers with different belief or values -customers with specific religious/spiritual observances -customers of specific ages or gender -customers from different cultures -customers with a unique need
6.
7.negative-a reputation for poor products and services -lost customers -lost money positive.-turn a dissatisfied customer into a happy customer -improve service and products range -better understand individual client needs -increase client and brand loyalty
8.
9.

Essay on The Relationship Of Selling

relationship in sales requires trust, communication and follow through with a product or service. As a society we expect customer service and products that are made for our needs. In any fashion if these two expectations do not align then a relationship is destined to fail. Sales is much more than you think, it requires dedication to the company and product in which you are representing as a salesperson. It requires honesty, ethics, and a common purpose to build a rapport with your customer. Without consumers…

Words 3222 - Pages 13

Essay about Failure of Business

FAILURE of BUSINESS Due to Lack of Business Acumen & Operation Management Know How By Dr Yousuf H. Qureshi MD, DPH, FACP, DAB, MBA, Ph D Ex Associate Professor American University in the Emirates Dubai, UAE Email: 1. EXECUTIVE SUMMARY The author and his wife opened a Used Car business, back in 2003. Because of lack of business acumen and no experience in the business failed both the directors incurred a huge loss. Foolishly they put all their savings in this business and…

Words 3618 - Pages 15

Essay on ESL Report

Internal Memorandum SUBJECT: Recommending the Best Career Option for Business Management. INTRODUCTION At your request here is my report suggesting the best career option after graduation for students in Business Management Program. As this program has high placement rate, this program is one of the best nowadays. This report includes background of the Business Management, facts and findings about this program. Moreover, we have…

Words 1213 - Pages 5

Essay about Citibank Case Analysis

understand the underlying economics of customer acquisition and retention. Key Strategic Issues Should Citibank launch the card product ? Why ? Why not ? Given the upscale customer base , how should Citibank position its card, if it decides to launch it ? Which countries should Citibank enter first? Which countries should it avoid? Few More Operational Issues How should Rana Talwar convince his country managers and H.Q to…

Words 1652 - Pages 7

Essay on Job Shadow Project

The company expanded their business every year adding more products, brands and become a huge company now. The company has 146 locations and 47,000 employees working to support their daily operations. Operating from distribution Centre in Mississauga, they are a full-time distributor of over 10,300 food service products. They…

Words 2083 - Pages 9

Customer Service and Social Media Essay

Abstract This will help describe the effects of social media on the public as well as in sales. The people that are referenced within are describing how there sales job market. Social Media: Effects on Marketing and the Public Social media has changed how we do our daily business. As far as humans have been introduced to products there has been a way to market them. The way producers market their products has only changed. All of the changes are not too bad; the use of social marketing…

Words 1522 - Pages 7

Essay on Marketing: Marketing and Gross Profit

data from the last 12 months from a business with which you are familiar: • Take the top selling products (The 20% of products that provide 80% of the sales) and analyse the Four Ps of your marketing mix. • Identify the top 20% of customers and separate them into market segments in terms of demographics, geography, psychographics and pattern of usage. • Estimate the total size of the market segments identified that are currently of the most value to the business. Examine the results of your analysis…

Words 1460 - Pages 6

Essay on Customer Relationship Management

| Customer Relationship Management | Case study in CS521 Class on Winter season | | 14 Lae Young Kim / 09 Mark Derias | | 3/7/2013 | | 1. What is CRM (Customer Relationship Management Systems)? If you have products, or develop goods that you want to sell, you may need and want to know and understand people whom you want to sell to. How can you get some information of these people, what they want to buy, what they need, what they prefer and what they would like? Even how…

Words 1330 - Pages 6

Essay about Coursework: Good Customer Service

Understanding customer service in retail business A)Customer service in a retail business is helping customers satisfy the need that brought them into the store. "Customer service" is the provision of service to customers before, during and after a purchase. “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation." Its importance varies by product, industry and customer; defective…

Words 1025 - Pages 5

Essay on Customer Service

THIRTEEN CUSTOMER SERVICE FACTS BY: Michael A. Aun, CSP, CPAE Speaker Hall of Fame Reference - http://www.nsacentralflorida.com/Articles/Thirteencsfacts.pdf Thirteen Customer Service Facts. Fact Number One Dissatisfied customers tell an average of ten other people about their bad experience. Twelve percent tell up to twenty people. In very simple terms, bad news spreads rather quickly. Don't think for a moment that your poor performance in servicing your client goes unnoticed. Not only…

Words 1488 - Pages 6