Excellent Customer-oriented Service Essay

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Words: 519
Pages: 3
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ODILIA ALVAREZ
100 East Wayne Avenue Silver Spring, MD 20901

(240) 481-0907

AlvOdilia09@gmail.com

Summary
Well-rounded bi-lingual, experienced service professional, focused on providing excellent customer-oriented service in a fast-pace environment, with minimum supervision. Excellent listening, oral, and written skills, along with excellent problem solving skills. Able to make decisions independently at a timely manner with minimal escalations.
Objective
Highly motivated and enthusiastic individual with a passion for learning and a desire to work in customer care and services industry.

Areas of Excellence
Office workflow/Efficiency...Customer Service...Time Management...Team collaboration...Data Entry...Databases...Multitasking...Dealing with multiple phone calls at once...Detailed orientated...Organization/Prioritizing...Microsoft
Office...Flexibility/Adaptability/Managing Multiple Priorities...Interpersonal
Ability...Diffusing escalated situations...Caring...Patience...Perseverance

Education/Certification/Training
Washington Adventist University, Takoma Park, MD
Bachelors of Biology Pre-Med

2013-Present

Life Works American Heart Association
CPR Certified
Sanford-Brown College, McLean, VA Graduate of September 2012
Certificated in Medical Assistant
Montgomery Blair HS Graduate of 2009
Accomplished Academic Graduate • Capstone Project

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Volunteer/Internship Experience
Washington Adventist Hospital
Summer 2014: Case Management
Accomplishment of assisting receptionist to catch up with backed up paper work including but not limited to filing insurance claims, denials, and approval letters. Winter 2014: Mother and Baby Department
Preformed as an assistance to the nurses station unit and nursery
Summer 2015 (planning ahead): Stepping Stone Program

Medical Assistant Internship, Dr. Blanken Podiatrist Clinic
Internship Silver Spring, Maryland
July 2012 to September 2012
Accomplished 180 hours. Clinical duties; greeted patients, scheduled appointments, verified patients to make sure the demographics were completely filled out correctly. Assisted and guided patients to the rooms to be seen with the physician. Blood pressure was taken along with height, weight, and answered any questions they may have had.
Recorded patients medical history in database along with test results. Was relied on to translate for the staff, "Spanish"
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