Exotic Pets Case Study

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It has been a pleasure to have you as a great customer of Smith’s Exotic Pets. We appreciate your business with our company. Your satisfaction is very important to us. Our goal is to earn our customers confidence and satisfaction with excellent service.
We understand your situation for returning Zorba. According to our policy, we can give you refund only if the animal will be returned in good health. As mentioned in the contract, there will be absolutely no warranty against damages. We understand your loss, but we are unable to pay liability for any damages according to our company’s policy. However, our company truly believes in customer satisfaction and excellence. So, we are happy to take the Zorba back if he is in good health and refund

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