Food Manufacturing Industry Case Study

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1.1 Introduction
This chapter describes about the research background by introducing the food manufacturing industry in the Malaysia context. Problem statement was identified by based on extensive review in previous literature. The research questions and objectives were developed to fill up the research gap identified. At the same time, research scope was presented and the significance of the study was described in details. Key terms used in this study were defined and the structure of the thesis was summarized.
1.2 Background of research
Food manufacturing industry experiences substantial growth, globally for the past few decades. In the United States of America, the shipment value of the manufacturing sector accounted for USD 538 billion in year 2006 and with more than 10% of the total shipment value recorded by the food manufacturing industry (ITA, 2008). It was identified that this industry dominated the whole manufacturing sector in the United States with 28,000 companies involved in the manufacturing of food in year 2006 ((ITA, 2008). In the case of Canada, food manufacturing industry catch the limelight, positioned as the second largest of the Canadian manufacturing sector and accounting more than $ …show more content…
For example, the ISO 9001 system emphasized on customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making, and mutually beneficial of supplier relationship (ISO, 2012a). These systems had been adopted worldwide (Psomas & Fotopoulos, 2010; Milios et al., 2013; Manning, 2013; Kafetzopoulos et al.,

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