Ge111 Day 1 Essay

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Business
Communication:
Process and Product
Sixth Canadian Edition
By Mary Ellen Guffey, Kathleen Rhodes, and Pat Rogin

Chapter 1
Communicati
ng in
Today’s
Workplace
Business
Communication:
Process and Product th 6Copyright
Canadian
Edition
© 2011Nelson Education Ltd.

Communicating in the
New Workplace
Skills for
Career Success

The Communication
Process

Organizational
Communication

Ethical Business
Communication

Business Communication: Process and Product, 6th
Cdn. Edition

Ch. 1, Slide
3

Why You Need to Build
Career
Skills
Strong communication skills are necessary for hiring. top skill set sought by employers. critical for promotion. essential for effective job performance.  more important now as a result of technology.  learned through instruction and practice. Business Communication: Process and Product, 6th
Ch. 1, Slide





Cdn. Edition

4

Ensure Your Success as a
Knowledge Worker
In today’s Information Age, expect to
 work with words, figures, and data  think critically
 make decisions
 take charge of your career
 continue learning all your life

Business Communication: Process and Product, 6th
Cdn. Edition

Ch. 1, Slide
5

Get Ready for Critical
Thinking,
Decision Making, and
Problem SolvingIdentify and clarify Proble m Gather information Evaluate evidence Consider options Test best option Business Communication: Process and Product, 6th
Cdn. Edition

Ch. 1, Slide
6

Factors that Affect You in the New Workplace
 Heightened global competition  Changing organizational structures  Expanded team-based management  Innovative communication technology Business
Communication: Process and Product, 6th
Ch. 1, Slide

New work environments
Cdn. Edition
7

Success for YOU in the new global and diverse workplace requires excellent communication skills!

Business Communication: Process and Product, 6th
Cdn. Edition

Ch. 1, Slide
8

The Communication
Process – Basic Model

Noise
Noise

Noise

Message travels over channel Possible additional feedback to receiver

4
Receiver
decodes message Noise
6

1

Sender has idea

Sender encodes idea in message 2

Noise

Noise

Feedback
5travels to sender 3

Noise

Noise

Business Communication: Process and Product, 6th
Cdn. Edition

Ch. 1, Slide
9

The Communication Process
–
Expanded
Model
Stimulus
Sending Channel

Understanding

BARRIERS

Encoding

Encoding

Understanding
Decoding

Decoding
Feedback Channel

Business Communication: Process and Product, 6th
Cdn. Edition

Ch. 1, Slide
10

Understanding Is
Shaped by

 Communication climate
 Context and setting

 Background, experiences
 Knowledge, mood
 Values, beliefs, culture
Business Communication: Process and Product, 6th
Cdn. Edition

Ch. 1, Slide
11

Barriers That Create
Misunderstandings
 Bypassing
 Poor listening skills
 Differing frames of reference  Lack of language skills
 Emotional interference
 Physical distractions
Business Communication: Process and Product, 6th
Cdn. Edition

Ch. 1, Slide
12

Overcoming Barriers That
Cause Misunderstandings
 Realize that communication is

imperfect.
 Adapt the message to the receiver.
 Improve your language and listening skills.  Question your preconceptions.
 Encourage feedback.
Business Communication: Process and Product, 6th
Cdn. Edition

Ch. 1, Slide
13

Organizational
Communication
 Functions
 Internal

 External
 New emphasis
 Interactive

 Mobile
 Instant

Forms
 Oral
 Written
Delivery
 Electronic
 Hard copy

Business Communication: Process and Product, 6th
Cdn. Edition

Ch. 1, Slide
14

Communication and
Formal
Written Channels
Oral
Memos, letters
Annual report
Company newsletter
Bulletin board postings
Orientation manual

Telephone
Face-to-face conversation
Company meetings
Team meetings

Electronic
E-mail, Instant messaging
Voicemail, Videoconferencing
Intranet
Business Communication: Process and Product, 6th
Cdn. Edition

Ch. 1, Slide
15

Information Flow in
Organizations - Formal
Managers Supervisors
Channels
Show More

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