They provide a series of five steps: 1. Set the stage for the interview, 2. Elicit chief concern and set an agenda, 3. Begin the interview with non-focusing skills that help the patient to express his-herself, 4. Use focusing skills to learn three things: Symptom Story, Personal Context and Emotional Context. Lastly, 5. Transition to middle of the interview. The steps come with a series of other steps for physicians to follow when they meet a patient. They also provide real life examples where they could effectively implement the five steps. One of the real-life example is, “An adolescent girl, accompanied by the mother that comes to you [the physician] to discuss birth control options. During the discussion, the mother expresses disagreement with her daughter’s