Hcahps Survey In Healthcare

Words: 1200
Pages: 5
Open Document
Introduction Health care is a vast and ever changing industry. It helps those who are in need of medical attention. This means that health care professionals deals with some of the most vulnerable people in the population. When dealing with vulnerable people there need to be safe guards in place to be sure that they are treated with high quality health care, in a timely manner, no matter their social, economic, religious, or sexual orientation. In order to be sure that this happens each and every time. There need to be checks and balances put in place, as well as a clear definition of what high quality health care is. According to The Institute of Medicine quality in health care is defined as “the degree to which health services for individuals …show more content…
The Survey is for adults who were seen as inpatients, excluding psychiatric patients (What is the HCAHPS Survey?, n.d.). This standardized survey tool and data collection method that has been used since 2006. It is used to measure the patients’ perspective of hospital care (The HCAHPS Survey – Frequently Asked Questions, n.d.). The HCAHPS are a national standard for the collecting and reporting of information that enables valid comparisons to be made across all U.S. hospitals. This helps to support better patient choice in health care. It allows for patients to better make health care choices for themselves and their loved …show more content…
Eighteen are concrete items that encompass important aspects of the overall hospital experience. These include communication with doctors, and nurses, the responsiveness of hospital staff, as well as the cleanliness of the hospital environment. Also included are the quietness of the patient surroundings, pain management, and communication about medications, discharge instructions, as well as the overall hospital ratings. Lastly it includes a question about the recommendation of hospital. The survey also includes four items that direct patients to the appropriate questions. Three questions to adjust for the patient mix. As well as two items to support congressionally-mandated reporting (The HCAHPS Survey – Frequently Asked Questions, n.d.).
The HCAHPS survey is conducted in one of three ways, either through phone calls, written survey, or Interactive Voice response. The survey is available in multiple languages to better serve the different populations. The survey is available in English, Spanish, Chinese, Russian and Vietnamese in written format. It is available in English and Spanish for both the telephone and Interactive Voice Response versions. Usually it takes most respondents seven minutes to complete the HCAHPS survey questions (The HCAHPS Survey – Frequently Asked Questions,
Show More

Related Documents: Hcahps Survey In Healthcare

AHRQR In Healthcare

organizations are involved in hospital safety and quality initiatives. This paper presets current quality outcome measures such as the Hospital Inpatient Quality Reporting Program (IQR) and the Hospital Consumer Assessment of Healthcare Providers and Systems Survey (HCAHPS). These hospitals work hard to meet all of the standards. The Centers for Medicare and Medicaid use this data to rank and reimburse hospitals. There are many other organizations like the Joint Commission, the American Nurses Association…

Words 1660 - Pages 7

Qualitative Interviews

Introduction An annual survey conducted in 2014 asked American workers how they feel about various aspects of their jobs, including wages, job security, promotion policy, vacation policy, sick leave, health plan, and retirement plan (Adams, 2014). The survey concluded that 52.3 percent of Americans are dissatisfied with aspects of their current jobs (Adams, 2014). Many organizations believe that there is a positive correlation between employee satisfaction and job performance, however, empirical…

Words 4543 - Pages 19

Acute Pain Management Paper

their healthcare providers were doing everything they could to help control the pain and their pain was well controlled. Our results showed that after adjusting for age, sex, nurses’ courtesy, and physicians’ courtesy, staff performance in managing pain was a stronger predictor of satisfaction than pain control itself. The odds of a patient being satisfied were 4.86 times greater if pain was controlled and 9.92 times greater if the staff performance was appropriate…

Words 816 - Pages 4

Essay on Qi Plan Part 1

2011 QI Plan Part I- Consumerism Healthcare organizations have a responsibility to its consumers and various stakeholders to ensure only the highest quality care is delivered. Quality measures such as performance measurement and quality improvement processes play a critical role in helping organizations achieve quality outcomes. This paper will contrast performance measurement and quality improvement processes. In addition, this paper will discuss a healthcare organization, Gulf Coast Medical Center…

Words 1310 - Pages 6

Summary: Improving Patient Satisfaction

office. Patient wait times not only affect satisfaction, they impact nearly every aspect of how a patient views their experience, including their perception of the quality of their care. Due to recent changes in the healthcare…

Words 852 - Pages 4

Recruitment And Retention In Health Care Essay

When examining the health care industry, we know that with recent trends the healthcare industry is becoming increasingly consumer-driven thus the need for human resources management is more imperative than ever. When thinking along the line of Human Resource Management numerous human resources issues and questions present themselves. From employee actions, to unions there is an abundance of roles a good HR department should play in any organization. At the forefront of these issues those of greatest…

Words 603 - Pages 3

Adequate Staffing Shortfalls In Nursing

Introduction Staffing shortfalls in the medical community have been noted since the turn of the century (Coss, 2009). There are not enough professionals being adequately trained to handle the increased demand for complex health care (Stock, McDermott, & McDermott, 2014). Many hospitals experience nursing shortfalls due to this shortage. However, some shortfalls result from the hospital's inability to financially maintain adequate staffing. Hospitals experienced a sharp decrease in funding sources…

Words 1292 - Pages 6

An Interview With The Director Of Nursing Support Services

Health Care Leader Interview NUR/492 June 17, 2013 Healthcare changes occurring today along with shrinking budgets and reimbursement rates for hospitals has forced institution CEOs to do more with less. Changes and restructuring of various health facilities require nursing leaders with flexibility and adaptability. Nurse leaders must also consider budgetary constraints, cost effectiveness, patient safety, and quality care while maintaining focus on improved patient outcome. The responsibility…

Words 1575 - Pages 7

Pay-For-Performance Model Of Hospital Reimbursement

now leads to financial loss. Hospitals have to absorb the additional treatment cost of “never events” such as injuries from falls, infections from urinary catheters, and pressure ulcers that are acquired during a patient’s admission (Agency for Healthcare Administration, 2012). The nurses providing…

Words 1307 - Pages 6

Legal And Ethical Issues In Acute Care

Assessment & Management of Patient’s Pain in Acute Care Pain management in nursing care is huge and there are many factors to consider when caring for patients with chronic and acute pain. Moreover, there are many legal and ethical issues regarding pain management. McCaffery (1968) defined pain as “whatever the person experiencing pain says it is, existing whenever the person says it does.” As nurses we are trained to assess pain and initiate the appropriate interventions both pharmacologic and nonpharmacological…

Words 1445 - Pages 6