Hotel Personnel Essay example

Words: 1229
Pages: 5
Open Document
PERSONNEL: DUTIES, FUNCTIONS AND RESPONSIBILITIES

HOTEL DIRECTOR

The Hotel Director is responsible for all hotel departments onboard and supervises all "hotel" department heads to ensure company standards and procedures are being upheld, in an effort to maximize guest service and satisfaction. The Hotel Director oversees crew morale onboard and allocates crew cabins. They are directly involved in the maximization of onboard revenues and will monitor and control expenses and requisitions of all hotel departments. The Hotel Director ensures all group functions and our VIP guests are looked after.

CHIEF PURSER

The Chief Purser is responsible for the overall operation of the Guest Services on board and manages the Purser …show more content…
Ships’ Nurses - A small team of nurses will assist the Doctor in making a Medical Team. The Nurses deal directly with the guests and assess their condition before being seen by the Doctor. They prescribe over the counter treatments and handle the billing of any medical services provided to the guests.

SHORE EXCURSION MANAGER

Primarily responsible for the promotion, operation and balancing of the shore excursion sales system as well as contacting tour operators to coordinate the tours and tour counts. Responsible to resolve tour complaints and rent snorkel equipment.

INFORMATION SYSTEMS MANAGER

Better known as I/S Manager, this position is responsible for the maintenance of virtually all computer systems onboard. I/S Manager troubleshoots and repairs any problems with the ship's hardware and software.

CASINO MANAGER

Responsible for the overall operation of the casino. Ensures all rules and regulations are being adhered to.
Cashiers - Handle money in exchange for casino chips for our guests. They are found in the ‘cage’ of the Casino;

PHOTO MANAGER

Responsible for the entire operation of the Photo Department, including controlling costs and maximizing revenue. Must adhere to USPH regulations within the photo lab.
Photographers - Responsible for taking photos in all guest settings throughout the ship, developing the photos
Show More

Related Documents: Hotel Personnel Essay example

Chapter 5 Essay

director of security in maintaining hotel security. The director of security reports to the general manager and is responsible for maintaining the hotel’s security policies and procedures. The director of security also works in coordination with the general manager as well as heads of other departments in the hotel. Sometime the director of security has an assistant director and security officers at his/her disposable to help support his/her goal of keeping the hotel secure. (Stutts & Wortman, 2006)…

Words 1003 - Pages 5

Essay about room division

the rate of room occupancy is the main target of hotel organizations. Hotel organizations also looks at the achieving customer satisfaction and finally get high profit margine. To get high level of customer satisfaction every department of hotel organization are very important. The internal communications in between departments needs to be very clear. Front office department plays an important rule for this communication. For the success of hotel organizations, front office departments need to achieve…

Words 2186 - Pages 9

Essay on Careers in Lodging

who oversees the management and profitability of bars and lounges. Catering manager, who’s responsible for all catering functions from origination to execution, include delegating responsibilities. The Catering manager also works with the sales personnel to generate new business and maintains contact with clients. The Dining Room manager supervises the dining room operation and coordinates food service activities. They’re also in charge of supervising and training employees, as well as estimating…

Words 1141 - Pages 5

week 6 Strategic plan Essay

References 18 Executive Summary Organizations incorporate strategic plans to effectively execute goals. The fundamentals of strategic planning entail elements such as, researching, analyzing, implementing, and evaluating. Jay Pritzker founded Hyatt Hotel Corporation in 1957. Hyatt…

Words 3596 - Pages 15

Essay on Final: a Day in the Life of a Hotel Front Office Manager

Hotel Affluent Lynn Perrotta HTT250 July 22, 2011 M.E. DeFrias Hotel Affluent Axia College Material Appendix B Final Project Daily Schedule Time | Activity | 5:00 a.m. | Arrive at work | 5:30 a.m. | Review night audit | 6:00 a.m.6:30 a.m. | Compose and send out memosContact local law enforcement/Make appointment for 10 a.m. | 7:00 a.m. | Emergency meeting/Maintenance DirectorExecutive Housekeeper /Director of Security Re: Air/Laundry/Linens | 7:30 a.m. | Meeting:…

Words 2568 - Pages 11

Essay about WEEK2 Law Compliance Plan HRM531 Learning Teams

Bolloman Hotels Chain - Learning Teams Project Israel Class HRM/531 April 25, 2015 Mary Gouvellis In examining the employment law compliance plan for Bollman Hotels chain with Headquarters in Minneapolis, Minnesota. We have some four basic laws that we need to cover. We will discuss this law more in detail and I will mention a few them, especially the ones that cover the Hotel and Hospitality business. Although, Labor laws in India haven’t changed much since the departed of the British but there…

Words 477 - Pages 2

cover letter Essay

Mary Smith, Manager Ritz Carlton Philadelphia Hotel 5000 Market St. Philadelphia PA, 19107 Dear Ms. Smith: I was excited to hear that you are seeking an applicant for the position of Front Desk Agent at your Philadelphia Ritz Carlton. As an applicant with three years of customer service experience, I would enjoy serving your customers with the warmth, dedication, and attention to detail they come to expect from the Ritz Carlton hotels. I can multi-task in helping customers and managing…

Words 396 - Pages 2

EnriqueDeLeon Project 6 Instructions Brochure Essay

Be Safe and Well Prepared As a traveler to a developing country, safety and security should be your primary goal. There are high risks involved as you travel to a foreign country that has a high rate of crime and violent activity while it also battles with diseases and poverty. It is extremely essential that you follow and take the necessary precautions so that you may have a safe trip and also have the opportunity to complete your duties as a volunteer. The following precautions and steps listed…

Words 458 - Pages 2

Hilton HR Essay example

was divided in to four global regions and each of them was given the decentralized organization structure .By the way, they have the same objective "Hilton Brand". Nowadays, there is no longer Hilton Group plc. It sold its hotels division, Hilton International, to Hilton Hotels Corporation in 2006. Defining the roles and function of HRM The role and function of HRM is the distinctive key point that drives an organization to achieve a current or future objective .It can increase organization success…

Words 9560 - Pages 39

Essay about Individual Assignment 1

MAJESTICA HOTEL IN SHANGHAI NAME: XIMIN HU STUDENT NO. 205826717 Majestica Hotel Inc. is one of the world’s leading operators of luxury hotels. Its key factors for success are based on two points: high quality of personal service and maintenances of consistency in operating philosophy. Since 1990s, Majestica has adopted an expansion strategy in Asia. During this process, it signed a letter of intent in 2004 with Commercial Properties of Shanghai Limited (CPS), one of subsidiary…

Words 1061 - Pages 5