Essay on Housekeeping and the Guest Cycle

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We are mainly dissecting the issues posed in Rooms Division; which are specifically the Housekeeping and Front Office departments. As these two departments are one of the key functions in any hotel, because the first contact or impression the guest would experience would be from the moment they enter the hotel. The next unforgettable experience would be the room they would be staying at; it could make or break the guests’ impression of the hotel.
Basically, if the Housekeeping did not do a good job in cleaning the room or if the Front Office ‘accidently’ assigned a ‘dirty’ room to them; the impact on the hotel image would be drastically affected.
The key topics which would be discussed are the impact on the guest cycle and what measures …show more content…
It would be a added advantage to the organization if they are able to retain staff, as it cuts down on re-training so that supervisors can spend more effort checking the room cleanliness.

Communication is a two-way process, not only do people need to know what's going on, they want to be heard. Daily briefings need to include what's happening that could affect the operation or the customer experience in any way (e.g. maintenance, staff shortages, unavailable products or services), as well as any feedback from staff on their observations or ideas. Let your team know how the business is performing, and what this means to them. (Caroline 2010) Sharing the happenings within the hotel may mean a lot to staff, it makes them feel that they are contributors to the organization. The department head can also look at monthly get together’s with some finger food included for staff and interaction. Regarding issues like which team member got a compliment letter from a guest, birthday celebrations, and speeches from housekeeper to encourage and motivate staff to be passionate about their job. Marti Cannon also mentioned to manage employees by motivating them, occasionally working on the job together and gaining loyalty with each individual staff.
Employers need to probe deeper into the personal psyche of the prospective employee to gain a
Comprehensive portrait of what is important and significant
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