Operations management is one of the central functions of all organisations whether producing goods or services, or in the private, public or voluntary sectors. This unit will provide you with a basic framework for understanding this function and discusses the role of operations managers, in particular the importance of focusing on suppliers and customers.
After studying this Unit you should be able to: define ‘operations’ and ‘operations management’ identify the roles and responsibilities of operations managers in different organisational contexts identify the operations management aspects of your own work apply the ‘transformation model’ to identify the inputs,