Kaiser Permanente Case Study

To reduce patient wait times and improve efficiency in emergency rooms (ER), we will implement a plan to reduce them by improving different aspects of the clinical operation. To reduce ER, wait times, we will streamline the triage process with a rapid triage and treatment system, prioritizing critical patients quickly. This process will involve lean management principles, such as the ones used in the Kaiser Permanente case study (Arnheiter, 2016). We will also use data analytics to calculate peak hours using historical data, increase staffing during peak hours, and establish a fast-track area for non-urgent cases to divert them from the main ER. We will implement an online patient check-in system to fill out documentation so patients can complete …show more content…
Improving lower ER wait times can lead to a better culture of safety in an organization. In emergency departments with long wait times, many patients find that the doctors spend less time focusing on the issue and more time trying to get patients right back out the door (Nyce et al., 2021). When this happens, many mistakes are more likely to be made. Not only that, but quality care is reduced since less time is spent diagnosing issues patients are having. When this happens, it increases the chances of readmissions. By streamlining triage and ensuring rapid treatment for critical patients, staff develop a heightened awareness of the importance of timely and safe interventions. Continuous monitoring and regular audits promote accountability, encouraging adherence to best practices and standards. Improved communication through advanced health information systems facilitates better coordination among healthcare providers, reducing errors and enhancing patient …show more content…
References Abudiyab, N. A., & Alanazi, A. T. (2022). Visualization techniques in healthcare applications: A narrative review. Cureus. https://doi.org/10.7759/cureus.31355 Amheiter, E. (2016, November 26). Ginter, Duncan, Swayne: The strategic management of health care organizations, 8th edition. https://bcs.wiley.com/he-bcs/Books?action=mininav&bcsId=11121&itemId=1119349702&assetId=450388&resourceId=43941&newwindow=true Mostafa, R., & El-Atawi, K. (2024). Strategies to measure and improve emergency department performance: A review. Cureus. https://doi.org/10.7759/cureus.52879 Nyce, A., Gandhi, S., Freeze, B., Bosire, J., Ricca, T., Kupersmith, E., Mazzarelli, A., & Rachoin, J.-S. (2021). Association of Emergency Department Waiting Times with patient experience in admitted and discharged patients. Journal of Patient Experience, 8, 237437352110114.

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