Listening Styles Research Paper

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Listening is the act of hearing and interpreting messages in the communication process. In the business world, communication takes place daily, without it, business does not exist. Thus, in order for communication to take place, listening is a critical component. In addition, how well messages are received and interpreted determines how well communication takes place. Consequently, one of the skills that effects how well communication takes place is listening. Nevertheless, there are three main listening styles that can positively, as well as negatively, effect communication in the business world. These three listening styles are relational, analytical, task-oriented, and critical. First, relational listening is the listening style of any individual that is most concerned with emotionally connecting …show more content…
These individuals are focused on efficiency in the workplace and want speakers to get his or her point across quickly and stick to the point. Technical conversations excite these individuals due to the fact that he or she looks at all angles on any given side of an issue. A grand scenario of task-oriented listening in the auto shop is when a technician listens to a customer explain the problem with his or her vehicle. This customer describes the problem with his or her vehicle the first time and gets the point across, no miscommunication takes place. The technician absorbs the information necessary to instantaneously repair the vehicle without incident. Contrarily, task-oriented listeners working in a fast-paced business environment, like the auto shop, generally are not good at responding empathetically due to his or her focus on efficiency and the task at hand. These individuals also will appear verbally aggressive because when he or she is focused on getting the job done, he or she may will tend to be

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