Case Study: Crescent Healthcare

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MIS
28 August 2013

What is an information system?
Any system where you can put in information, sort it, and use it to increase knowledge.

Crescent Healthcare Case
Technology has not been updated for 20 years, which decreases efficiency. The company does not keep up with the times and their software is not up to its full potential since it is not up to date. The system can only do the bare minimum, which is not adequate for a GROWING industry.
Why haven’t they replaced it? * legacy * lack of IT help
Advantages of an in house development * are familiar with the company and its process * cheaper than hiring new employees * faster * there will be in house people who will be able to maintain the system
Disadvantages of an in house development * might have IT spread thin * might not have the skills/qualifications * an outside source might have tips and tricks to avoid setbacks and make the process quicker and painless
Advantages of third party (such as BlackBoard) that would customize a base system for this specific company
- will be done quicker
Disadvantages of third party (such as BlackBoard) that would customize a base system for this specific company
- system might lose uniqueness/legacy
Advantages of outsourcing the entire process * can focus attention on the customer service which is their main selling point * eliminates a distraction away from the customer
Disadvantages of outsourcing the entire process * cannot directly monitor security * could create a scandal or release of information out of the company’s control
In what major ways have info systems in business changed during the last 40 years? * touch screens * electronic communication (hands-free, text, email) * more

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