Management Test Essay example

Submitted By brianbisk
Words: 1718
Pages: 7
Open Document
Test Review for Management Final

Chapter 11 1.) What are the primary functions of the communication process in organizations?
Communication: The transfer and understanding of meaning.
The main functions are control, motivation, emotional expression, and information.
Control: guidelines for employees to follow, formal guidelines, comply with company policies.
Motivation: what employees must do, how well they are doing it, and how they can improve if performance is subpar.
Emotional Expression: feelings and fulfillment of social needs. Show satisfaction and frustration.
Information: individuals and groups need to make decisions by transmitting the data needed to identify and evaluate choices.
Exhibit 11.1 The Communication Process Sender Receiver
Message to be sent Encoding Channel Message Message Message Noise Received Decoding Feedback
2.) What are the key parts of the communication process, and how do you distinguish formal and informal communication?
Communication Process: The steps between a source and a receiver that result in the transfer and understanding of meaning.
Formal Channels – Communication channels established by an organization to transmit messages related to the professional activities of members.
Informal Channels – Communication channels that are created spontaneously and that emerge as responses to individual choices.

3.) What are the differences among downward, upward, and lateral communication?
Downward Communication: communication that flows from one level of a group or organization to a lower level. Group leaders and managers use it to assign goals, provide job instructions, explain policies, and procedures, point out problems that need attention, and offer feedback about performance.
Upward Communication: Flows to a higher level in the group or organization. It is used to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems.
Lateral Communication: Communication takes place among members of the same work group, members of work groups at the same level, managers at the same level, or any other horizontally equivalent workers.

Chapter 14
1 & 3) What is conflict? What are the steps of the conflict process?
Conflict: A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about.
The conflict process has five stages: potential opposition or incompatibility, cognition and personalization, intentions, behavior, and outcomes.
Exhibit 14-1 (good examples of each) P. 450

4.) What is Negotiation?
A process that occurs when two or more parties decide how to allocate scarce resources. Two or more parties exchange goods or services and attempt to agree on the exchange rate for them.

6.) What are the five steps in the negotiation process? 1. Preparation and planning 2. Definition of ground rules 3. Clarification and justification 4. Bargaining and problem solving 5. Closure and implementation

Chapter 15
1.) What are the six key elements that define an organization’s structure?
Organizational Structure: The way in which job tasks are formally divided, grouped, and coordinated. 1. Work Specialization 2. Departmentalization 3. Chain of Command 4. Span of Control 5. Centralization and Decentralization 6. Formalization

2.) What is a bureaucracy, and how does it differ from a simple structure?
Bureaucracy: An organization structure with highly routine operating tasks achieved through specialization, very formalized rules and regulations, tasks that are grouped into functional departments, centralized authority, narrow spans of control, and decision making that follows the chain of command.
Simple Structure: An organization structure characterized by a low degree of
Show More

Related Documents: Management Test Essay example

HR Management test questions Essay

HR Management test questions 1. Describe the employment-at-will doctrine. - This is a common-law doctrine stating that employers have the right to hire, fire, demote, or promote whomever they choose, unless there is a law or a contract to the contrary. 2. List four major laws enacted since 1960 that directly impact the Human Resources function. Briefly describe each. - Family and Medical Leave Act – Allows eligible employees to take up to 12 weeks of leave for their serious health conditions…

Words 859 - Pages 4

Test 1: Leadership Management Essay

1Chapter 1 - A boss by definition usually has position power over subordinates. True - A factor common to the leadership classification systems is the view of leadership as a process of influence. True - According to Burns, followers should remember that their leaders are above them and act accordingly. False - An individual perceived by other group members as influential can only be an assigned leader, not an emergent one. False - Followers usually are responsible for maintaining the relationship…

Words 1086 - Pages 5

Study Guide for Human Resource Management Test Essay

interdependency of those tasks with other jobs Organization's goal -- to create jobs that can be performed efficiently yet employees are motivated and engaged Job Specialization and Scientific Management Dividing work into separate jobs, each with a subset of tasks to complete the product/service Scientific management: Frederick Winslow Taylor Championed job specialization and standardization and popularized training, goal setting, work incentives Advantages and disadvantages of job specialization Job…

Words 5351 - Pages 22

Marketing Management 14th Ed Kotler Test Bank Chapter 2 Essay

Marketing Management, 14e (Kotler/Keller) Chapter 2 Developing Marketing Strategies and Plans 1) The task of any business is to ________. A) create customer needs B) differentiate in terms of cost of production C) deliver customer value at a profit D) reduce competition E) communicate similar value as provided by competitors Answer: C Page Ref: 33 Objective: 1 Difficulty: Easy 2) What is the traditional view of marketing? A) Firms should just focus on production because if the…

Words 7824 - Pages 32

Ebooks Solution Manuals and Test Banks for Text Books Essay

Dear all, If u need anything from the list, do contact us anytime, we provide competitive prices and fast delivery after payment done. We are assisting students by providing them quality services regarding Solutions and Test Bank for courses. We hope that you people will like our service and get better grades. Please Contact us @ : solvedanswers@gmail.com solvedanswers@gmail.com Use CTRL + F to search the titles you looking for , if the title you searching is not in the list, do not…

Words 19224 - Pages 77

intermediate accounting 2 test bank Essay

Accounting Kieso 15th Edition Test Bank Click here to download the solutions manual / test bank INSTANTLY!!! http://www.solutionsmanualtestbanks.com/2013/05/intermediate-acc ounting-kieso-15th-edition-test-bank.html Intermediate Intermediate Intermediate Intermediate Accounting Accounting Accounting Accounting Kieso Kieso Kieso Kieso 15th Edition Test Bank 15th Edition Test Bank Weygandt Warfield 15th Edition Test Bank Weygandt Warfield 15th Edition Test Bank ***THIS IS NOT…

Words 8328 - Pages 34

Management Life Cycle Essay

Project Management Life Cycle (PMLC) Section 2 Office of the Senior Associate Vice President for Finance Outline Project Management Life Cycle PMLC Review Phases In Depth Monitoring & Controlling  Planning  Analysis, Design & Development  Testing & Readiness  Post Go Live  Closing Wrap Up Office of the Senior Associate Vice President for Finance Page 2 Process Comparison Project Management Life Cycle Initiating Planning Executing Closing GO LIVE! Idea…

Words 3613 - Pages 15

Testing of Employees Essay

Issac D. Gray OMM618: Human Resource Management Testing of Employees Professor Dr. Daniel Nation Monday December 16, 2013 When a company decides that their employees are being overworked they know it’s time for more employees. When the decision to hire more employees has been confirmed it is then time to make a determination what the duties would be. Once these duties have been determined it is then that the members of management categorize the sensitivity of the material…

Words 863 - Pages 4

RFP proposal Essay

current “middle management” to identify those ready for our rigorous training program. Managers in our training program will be taught how to be leaders, good oral speakers, masters of decision making, team builders, organized managers, financial managers, and bring a positive change to the company. Proposed Training: Our training program will begin by identifying individuals within the company that possess upper management potential. We will do this by administering the following tests in their respective…

Words 2048 - Pages 9

Test Bank Solutions

Test bank Solutions for Management Accounting Information for Managing and Creating Value 6th Edition by Kim Langfield-Smith ISBN 9780070997608 0070997608 INSTRUCTOR TEST BANK SOLUTIONS VERSION DOWNLOAD NOW Test bank Solutions for Management Accounting Information for Managing and Creating Value 6th Edition by Kim Langfield-Smith ISBN 9780070997608 0070997608 INSTRUCTOR TEST BANK SOLUTIONS VERSION Test bank Solutions for Management Accounting Information for Managing and Creating Value…

Words 470 - Pages 2