Conducting
Marketing Research
Marketing Insights
Venus Razor
$300 million
$2 billion revenue (2001-2005)
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From an MR Project, Gillette found:
Different Consumer Preferences led into four customer segments o Perfect shave seekers o Skin pamperers o Pragmatic functionalists o EZ seekers
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Gillette’s Earlier successes
Mach 3 razors (1998): Spent $1B in R&D and Marketing $5 vs
$15; Blade costs 5 cents; sells at $2 (4500% profit margin)
Fusion razors (2006): Aims to bring $1 billion revenue a year
Fusion Proglide razors (2010) “SilverTouch” for sensitive skin
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Chapter Questions
Marketing Research Process
Marketing Metrics
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Marketing Research
Systematic design of research plan
Collection and analysis of data
Reporting relevant findings
Provide Insights for making decisions for specific marketing problems
A new name: Marketing Insights
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Marketing Research Process
1.
2.
3.
4.
5.
6.
Define the problem
Develop research plan
Collect information
Analyze information
Present findings
Make decision
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Harley: Whether to expand to new market
Options (no options no business decisions) o Stay with big bad bikes for brand value o Expand into the new bike market o Collaborate with other manufacturers o Any other options?
Suppose you are the decision maker. What do you need to know?
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Step 1: Define the Problem
The most important step
State research objectives o o
Not to be used to support decisions already made
Not too broad or too narrow (New Coke; KFC?)
Harley’s research problem? o o o List of the problems…What do we want to know?
“We do not even know what we need to know…”
“We need an accurate number of XYZ.”
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Step 2: Develop the Research Plan
Who performs the research? o Vendor o In-house
Research approach
Data sources
Research instruments
Sampling plan
Contact methods
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Research approach o Exploratory (Qualitative) o Focus groups, interviews, observations, ethnography, mechanical devices, etc. o Descriptive (Quantitative) o Statistical analysis for: descriptive stats, association and relationships among variables o Causal (Quantitative) o Statistical analysis with experiments
Data sources
Research instruments
Sampling plan
Contact methods
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Step 3. Collecting Information
Research approach
Data sources o Secondary data: internal, published, syndicated o Primary data: qualitative, quantitative
Exploratory: secondary data, primary data o Descriptive: secondary data, primary data o Causal: secondary data, primary data
Research instruments
Sampling plan
Contact methods o
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Research approach
Data sources
Research instruments for Primary Data
Qualitative
o Observational and ethnographic
Technical devices o Focus group
Quantitative
o Survey Questionnaire (descriptive) o Experiments (causal) o New Developments:
Social Media and Big Data
Biometrics
Sampling plan
Contact methods
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Question Types – Likert Scale
Indicate your level of agreement with the following statement:
Small airlines generally give better service than large ones.
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
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Question Types – Semantic Differential
American Airlines
Large ………………………………...…….Small
Experienced………………….….Inexperienced
Modern……………………….…..Old-fashioned
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Question Types – Importance Scale
Airline food service is _____ to me.
Extremely important
Very important
Somewhat important
Not very important
Not at all important
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Question Types – Rating Scale
American Airlines’ food service is _____.
Excellent
Very good
Good
Fair
Poor
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Question Types – Intention to Buy Scale
How likely