I am furious in my mind. I can’t believe the taxi driver still has not come yet. I immediately call the company with an angry expression. I ask the operator where is the driver and he said it will take another thirty minutes. At this point, I was at my breaking point. I start yelling at the operator for giving bad service. There is so much going through my mind right now. I just want the couple to go home safely. I tell them that the taxi is going to take a little longer. I told them I will figure out any other options. I offered them water and coffee. I told them that everything will be okay. I tried to comfort them because I did not want them to be more nervous. I called a different taxi company and the driver came about ten minutes later. I felt a moment of relief when a taxi pulled up into the hospital entrance. The couple finally can go home. I escorted them out of the building and I told the taxi driver to take good care of