Procurement and User Expectations / Change Management Essay

Submitted By chuchutrainn
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Features of technology: * E-PROCUREMENT: * electronic automation of spending process requisition approval, creation of purchase orders, purchasing, receiving, feedback, bid, vendor, and payment management. * Will know in real time exactly where you are in your budget throughout the fiscal year * Catch unwanted spending before it happens * Automated purchasing process saves time * Accountability and transparency in purchasing process – prevent unethical and/or poor spending habits
Limitations and mitigations: * Price – investment in the application * Implementation problems – getting employees to use the service can be difficult * Suppliers are not always anxious to join in the process, either * User expectations/change management can be difficult * Content management is tough * Internally hosting electronic catalogs can be a cumbersome process * Loss of direct relationship between the buyer and the seller * Lack of personal contact between the two parties can be off-putting to some companies * Human or system errors in orders * Software and systems that don't meet companies' needs * Lack of vendor support for e-commerce * Generation and maintenance of product information * Inadequate search capabilities * Tendency to use one e-procurement system or process (e.g., reverse auctions) for all areas * The need for internal culture change so employees will use the new system * Training costs * Potential change in suppliers or available goods

Implementation with employees: * Implementation problems – getting employees to use the service can be difficult * Suppliers are not always anxious to join in the process, either * User expectations/change management can be difficult * Content management is tough * Internally hosting electronic catalogs can be a cumbersome process
Detrimental effects * Loss of direct relationship between the buyer and the seller * Lack of personal contact between the two parties can be off-putting to some companies * Human or system errors in orders

Functional and Non functional requirements: * Functional: * Process-oriented: buyers must be able to see and select various products they need and place an order for it; sellers must be able to
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