Quality Improvement

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Quality Improvement is not a one-time fix, but continuous review of process, stakeholders, customer, services and outcomes. The basketball case study is an excellent example of only watching one goal of the World Series while not ensuring total quality improvement and as a result the team, facilities and stakeholder’s needs were achieved resulting in a loss of the team, however if the owners would have focused on achieving superior value, quality, cost and service through continuous quality improvement techniques the end result might not resulted in the team being sold (Davis & Goetsch, 2010). In today’s consumer centric economy, excellence in quality is embraced as a strategic objective and achievement in excellence, relies greatly on organizational …show more content…
A dynamic state is where quality can and does change as time passes and circumstances alter, thereby creating an environment rich for continuous quality improvement. The 20-20-20 rule is an example of not follow through on quality as demonstrated in the case where a company spends twenty thousand on the product and facility to attract the consumer, but in twenty minutes the consumer is unhappy and driven away due to poor processes/employees and the company spends twenty months attempting to win the consumer back, however if the process and employees are part of continuous quality improvement; then they are empowered, engaged, part of a team, and understand that “good enough” is never the correct answer and strive for excellence (Crotts & Ford, 2008). The case study could be applied to a primary care office I work with that employees clinically excellent providers, but the patient survey on the quality of service resulted in loss of patients. As a result of the decline in patients, a complete analysis from the front end to the back was conducted to determine the areas that needed …show more content…
However, shared-decision making and collaborative planning between healthcare representatives, architecture, customers and end-users will provide a foundation for quality improvement (Elf, Frost, Lindahi, & Wijk, 2015). The company I work with has established a foundation for quality by developing an Accountable Care Organization with a Medicare Shared Savings Program with CMS and pushing the National Council of Quality Assurance certification in Patient Centered Medical Home. These require a focus on total quality improvement within the hospital, community and practices by linking resources, deceasing waste, improving communication and decreasing cost. Therefore several teams are working within the hospital to link services and improve the patient’s experience. In addition, the primary care practices are following national benchmarks established by NCQA and MGMA to drive best practice standards while developing employee quality improvement committees, performing patient surveys and monitoring cost. As the quality initiatives grow within this organization, patient should receive better care and reduce
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