Essay about Quality Management

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Pages: 5
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Project Quality Management
Optimize the performance of org
Recognized the importance of :
 Customer satisfaction
 Continuous improvement: plan-do-check-act cycle
 Prevention over inspection: ensuring quality is planned designed and built in and not inspected in. The cost of preventing mistake is much less than the cost of correction when found during inspection.
 Management Responsibility: participation of team members, but management will provide the necessary resources.

1. Plan Quality: the process of identifying quality requirements and/or standards for the project/product, and documenting how the project will demonstrate compliance.
Implies the ability to anticipate situations and take action that will aid to develop the project product.
Importance of prevention over inspection – more cost effective and less stressful.
To be performed in parallel with other project planning processes.
7 Inputs:
Scope baseline: includes
 Scope statement: contains the project description, major project deliverables and acceptance criteria.
 Wbs dictionary: contains technical info
 Wbs: identifies deliverables, wok pkg and control accounts used to measure project performance.
Stakeholder register: identifies stakeholders with particular interest, or impact on quality.
Cost performance baseline,
Schedule baseline
Risk register: contains info on threats and opp that may affect quality requirements
Eef: govt/industry standards, specification, regulations and law; local, regional, national and specific market conditions that may effect proj quality; rules, standards and guidelines specific to the application area (a category of project that have common components significant in such projects but are not needed or present in all project).
Org process assets: methods or operations and guidelines. Historical information, lessons learned and guidelines are for the pm to rely on. Quality policy sets the intended direction of a performing or with regards to quality. If proj involves multiple performing org, a quality policy will need to be developed.
9 Tools:
Cost-benefit analysis: Meeting quality req on a pro leads to: less rework, higher productivity, lower costs and increase cust satisfaction. A Business case for each quality activity compares the cost of quality steps to the expected benefits.
Cost of quality (COQ):
Cost of conformance: money spend during a project to avoid failures. Includes 2:
Appraisal costs: assess the quality and invludes testing and inspetions.
Prevention costs: builds a quality product and includes training and documents processes.
Cost of non-conformance: money spend during an after a project because of failures. Includes: Internal failure cost: failures found during the project which includes rework and scrap External failure cost, failures found by the cus which includes liabilities and warranty work.
Control charts: graphic displays of process data over time against established control limits and that has centerline that assists in detecting a trend of plotted values towards either control limit. Set if mathematical limits applied to a sequence of observations representing a given process. Can be applied to monitor the different processes. Upper and lower control spec limits are based on requirements of the contract or some other documents. Reflect the min and max values allowed. Used often to tract repetitive actives. (Fig 8-5 & 6)
Benchmarking: comparing actual or planned project practices to those of comparable projects to identify best practices, generate ideas for improvement and provide a basis for measuring performance.
Design of experiment (DOE): statistical method for identifying which factors may influence specific variables of a project or process under development or in production.
Used to determine the # and types of test and their impact on cost of quality. Used most often on the product of the project rather than the project
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