Reference List Essay

Submitted By Özge-Yalınay

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Pages: 2

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Bijmolt, T.H.A., Leeflang, P.S.H, Block, F.,Eisenbeiss, M., Hardie, B.G.S., Lemmens, A. and Saffert, P. (2010) “Analytics for Customer Engagement”, Journal of Service
Research, Vol. 13(3), pp.341356.

Blackwell, R.D., Miniard, P.W. and Engel, J.F. (2001) Consumer Behavior 9th edition.
South Western Thomson Learning, Ohio.

Bloch, P.H., Ridgway, N.M. and Dawson, S.A. (1994) “The consumer mall as shopping habitat”, Journal of Retailing, pp. 2342.

Bloch, P.H., Ridgway, N.M., Nelson, J.E. (1991) “Leisure and the Shopping Mall”,
Advances in Consumer Research, Vol. 18 Issue 1, pp.445452. 8p.

Bowden, J.L. (2009) “The Process of Customer Engagement: A Conceptual
Framework”, Journal of Marketing Theory and Practice, 17 (1), 6374.

Brodie, R.J., Hollebeek, L.D., Juric, B. and Ilic, A. (2011) “Customer Engagement:
Conceptual Domain, Fundamental Propositions and Implications for Research”, Journal of Service Research, Vol. 14(3), pp.252271

Elliott, R. (1997) “Existential consumption and irrational desire”, European Journal of
Marketing, Vol. 31 Issue 3/4 , pp.285296

Foxall, G. (1990) Consumer Psychology in Behavioural Perspective, London:
Routledge.

Gambetti, R.C. and Graffigna, G. (2010) “The concept of engagement: A systematic analysis of the ongoing marketing debate”, International Journal of Market Research,
Vol. 52 Issue 6, pp.801826

Howard, E. (2007) “New shopping centres: is leisure the answer?”, International Journal of Retail & Distribution Management, Vol. 35 Issue 8, pp.661672, 12p.

Katona, G. (1968) Consumer behavior: Theory and findings on expectations and aspirations. American Economic Review, 52(2), pp.1930.

Kaufman, C.F. (1996) “A new look at onestop shopping: a TIMES model approach to matching store hours and shopper schedules”, Journal

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Notes: Newcastle Upon Tyne: Pear Tree Books

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citation is when you state a fact, opinion or information such as data and you acknowledge the source of that information) make sure your cursor is at the end of the piece of information and go to the tool bar at the top of the document and select References. 5. Look under style and check that it says APA, this is the Harvard system of referencing. 6. Then go to Insert Citation 7. If it is the first time you have referred to a particular source, select Add New Source 8. This…

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