human resources embarked for change with Project Oxygen. Mr. Bock’s group found that technical expertise, the ability, say, to write computer code in your sleep, ranked dead last among Google’s big eight. What employees valued most were even-keeled bosses who made time for one-on-one meetings, who helped people puzzle through problems by asking questions, not dictating answers, and who took an interest in employees’ lives and careers (Bryant, 2011).
“In the Google context, we’d always believed that…
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