most efficient routes from one customer call to another, each service technician will be able to squeeze in an extra customer job each day, said Tom Mender, a senior analyst at Whirlpool’s LaPorte, Ind., parts distribution center. “Even if we can get an extra half a job a day, the [full-year] benefits are staggering,” said Mender. “Our biggest challenge has been managing the expectations of our technicians,” Mender said.
Whirlpool’s service center consolidation also means it will probably need only…
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