The most glaring fact about the respondents’ unhappiness that concerns pay is that it appears to be present across the board. While the majority of respondents work in housekeeping and food service, all departments feel that their pay is not congruent with the labor performed. In many cases, organizations base their pay scale from those of other organizations which provide similar service. While this may be a common practice, if BIMS wishes to provide uncommon service, it may be important to review its current pay scale system. One recommendation may include bonuses which can be directly related to training and service length. As discussed earlier, proper training is vital to BIMS’ continued success and any reduction in turnover actually translates to better service and better training. BIMS current turnover rate does not provide a stable environment where trained and experienced workers are available to