Essay on Understanding Customer Services

Words: 4364

Pages: 18

Section 1 – Understand the factors that affect an organisation and the customer service role

1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations.

Please ensure you provide a description for each organisation, rather than a list.

|Organisation type |Name of organisation |Description of products and services |
|Commercial |Greggs |Their products are bakery related like pastries, bread, cookies and|
|organisation | |other related …show more content…
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|Public |Since this sector is mostly government funded the service they offer will be more to help and assist their |
|organisation |customers |
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|Third sector |This sector is almost similar to a commercial organisation, but they aim not to make a profit but to save the|

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Unit 2 D1 Understanding Customer service Essay

how enterprise approach measure customer service How does enterprise approach measure is: Enterprise Rent-A-Car developed a simple but highly effective way of finding out what keeps customers happy. They created a questionnaire for customers based on two questions which are: 1. How would you rate your last Enterprise experience? 2. Would you rent from Enterprise again? The way of enterprise measured customer satisfaction is called ESOi- the Enterprise Service Quality Index. This is the basis…

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Essay about Unit 1 understanding good customer service

Understanding Good Customer Service Unit : 1 Copyright Notice Our presentation and training materials are protected under the copyright design and patents act 1988. No part of our training materials may be reproduced, emailed, stored, or reused without written consent from Gateway Training Solutions. Failure to comply will result in legal action being taken without delay. If you have any queries please contact our office. All Materials and resources produced are correct and up to date at the time…

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Customer Loyalty Essay

Recently, the ‘customer loyalty’ approach to marketing has become a huge part of strategic management, especially in the hope of increasing positive attitudes when associating brand recognition with products and/or services. Customer loyalty is well described as the level of continuity in the customer’s relationship with a brand or service provider (Soderlund, 2006). Many businesses are increasing their customer research in order to determine whether or not they have a high percentage…

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Marketing Plan Essay

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Essay on Delivering Customer Experience

Journalist: What do you think are the main issues for staff in delivering a good customer experience? Stephen: Ask yourself this question the next time you receive service, did I feel the company really understood what I was trying to achieve or did it feel like ‘I am simply being processed’? The biggest business challenge facing most large organisations is creating an individual customer conversation that is relational and not transactional, that can only happen if Staff work in an environment…

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Customer Service Research Paper

Customer Service Management | Problem Solving | Antventures- Casper And Gambini’s | Anthony Shalhoub 31010062Sabine Raffoul 3103064310/29/2012 | | Submitted to : Dr. Esraa Haydar Customer service management Problem solving I. Introduction to customer service Customer service is the provision of service to customers before, during and after a purchase. According to Turban (2002) "Customer service is a series of activities designed to enhance the level of customer…

Words 1902 - Pages 8

Service Concept Profiling Essay

SERVQUAL MODEL SERVICE CONCEPT PROFILING SERVICE CONCEPT PROFILING SERVICE CONCEPT SERVICE CONCEPT MGT 3160 - Services Management Done By: Rahul Khanchandani M00289513 Submission Date: 11th December 2012 Lecturer: Mrs. Neelofer Mashod Word Count: 2,478 Words Service Concept | Pages 3-5 | Service Concept Profiling | Pages 6-7 | SERVQUAL Model | Pages 8-9 | Conclusion | Page 10 | Table of Contents: Service Concept: People buy different kinds of services from different…

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Stark Law Case Study

been a widespread approach to expand within new markets, receiving or obtaining high priced technology or services, merging capacity or buying power, and attaining economic adeptness in medical care for years. “Hospital-physician joint ventures, joint operating agreements among hospital competitors, joint ventures over hospital cost centers, group purchasing organizations and shared service organizations, joint management arrangements, and operating leases are all common forms of strategic alliances…

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Unit 4 P6 Personalise The Experience

the Experience You can turn ‘good service’ into ‘excellent service’ in the service industry by personalising your customers’ experience. Doing this shows that you value your customers and that you are willing to do whatever it takes to make them happy. This makes it more likely for the customer to spread good word-of-mouth about your business and makes them want to support your business again. You can do this easily in the service industry by greeting your customers by name, offering unique solutions…

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Customer Service Essay

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