Unit 1 Case Study In Interpersonal Communications

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Pages: 2
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Strengths:

- Provided the password and username requirements.

- Reassures the client he wants to make sure that he gets logged in and also tells him to take his time.

- Reassures the client that if they can't get logged in that they will try another option.

- Chris did a great job at explaining the e-disclosure consent.

Opportunities:

- Control: At 4:22-4:57 too much dead air Chris should have foreshadowed to the client by say "your password needs to be at least 8 characters in length with one letter and number included once you enter in your password let me know." Chris did check in with the client but too much time passed.
At 5:03-5:52 dead air Chris need to foreshadow to the client when he was trying to create his password
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