Unit 1: P1 Essay

P1: Explain the role of effective communication and interpersonal interaction in an health and social care context

There are plenty methods of communication that are used in health and social care context.

Technological communication:

Is an example of this. We use technological communication because it is easier to talk to someone and some people find it less awkward this way because it isn’t face to face. Examples of technological communication are social network sites like Facebook, Twitter and Skype. There is also texting, BBM if you have a blackberry, e-mailing on hotmail. These types of technological communication can be used in schools if for example you need to e-mail a child’s parent because they have been absent or have an insert day coming up and therefore there is no school for them. This type of communication is important because you will be informing the child’s parent of the information that they need to hear. Texting is also used at school if the head teacher wants to congratulate the student for their hard and they might want to invite the child’s parent to school to see their work.

Other technological communication methods include for example, in a youth centre the teenagers and some of the staff members might use BBM, Facebook and other social network sites as a way to communicate with the other people there. This is usually used as a way to make friends or just to see how others are. These types of communication are more common these days because more people like the fact that you can use social networks to show your emotions and talk to people instead of waiting to see the person when sometimes you haven’t got the time.

Other methods of communication are

Verbal communication People use this when they are on the phone or face to face. This is used when people want to tell the person something that is very important and urgent which is why verbal communication is needed to be verbal. People use this in hospitals, primary schools and dentists. An example of this communication is that in a hospital, one of the patients could have cancer and they need to tell the patients family. Verbal communication is very useful in this situation because this way they would be informed what is happening and what to do next. Primary schools is also useful for verbal communication because the student could be excluded for their bad behaviour and their parents need to be informed so that they can discuss on what to do with the student to prevent this from happening again. Finally in the dentist verbal communication is very important because if there is something wrong with the patients teeth and they need a filling immediately then phoning them up or asking them to come in to talk about shows that verbal communication is being used and the information that is needed to get across is done. Sometimes depending on the situation the way that people talk can change. For example if they are excited then their tone of voice can go high and if they are upset then it can go lower and quieter.

There is a number of ways that people interact with each other that will be good for the person to understand. For example, some people like staff and head teachers use formal communication with each other. This is because they want to show that they have respect towards each other and that they know how to speak with each other.

Other examples include:

One to one communication:
One to one means one person is interacting with another person with no other individuals joining in the conversation. For instance, in a job interview, an interviewer might start the opening conversation with “good morning/afternoon and please take you seat” or perhaps “hello, my name is...” An interviewer would use a calm conversation in an interview to make you relaxed and less nervous rather then feeling anxiety. In any conversation like a friend talking to his/her friend, they would start off with saying “hi/what’s up” and

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