Care plans are also a lengthy read, staff may not have time to read a residents whole care plan before carrying out any daily tasks or personal care. 3. What is the difference between a'smart' and a'smart'? Explain how to collate and analyse feedback to support the delivery of person-centred care in line with roles and responsibilities. As Senior Lead, there are times where I need to collect and analyse feedback to support the delivery of person-centred care. We can request feedback from the residents, their families and friends, professionals and staff members. Ways in which we collect feedback are: • Feeback forms • Questionnaires • Interviews or meetings – may be face-to-face or over the phone • Through complaints • We ask family/friends to fill an ‘about me’ form for each individual, so we can be aware of the things they like/dislike. We do this to ensure that us as a home are providing the best person-centred care possible. For example, we send out family feedback forms, asking for what we do well and what we can improve on for the family/friends we care for. We may ask for things like are they happy with the meals we provide for their