Unit 366 Answers

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366 Knowledge skills and behaviour expected of a lead adult care worker.

1.1 Describe the personal attributes and behaviours expected of all adult care workers carrying out their roles – As a carer we provide different support and a wide range of services to the people we look after. As a carer we provide a high standard of care and support / assistance to our clients as part of our attributes and our behaviour should be positive which is very crucial in the job role.

Part of our personal attributes are respecting our clients and showing empathy. Have good communication skills and be patient when working with them.

Our clients should be safe and they should be in a good environment and we should also provide professional service. Our attributes …show more content…
Resilience helps to adapt to changes and flexibility when carrying out tasks.

Resilience helps to manage tasks so that everyone can achieve these same goals. Resilience is a strategy that helps to develop skills, knowledge, and confidence.

Resilience also helps to take active steps paying attention to stress and signs in our body.

1.10 Explain the action to take if there are concerns about the practice of an adult social care worker- It is good to follow company procedure for complaints and concerns and put complaints in the writing to keep records. It is good to keep the record detail date and time specific incident and the issue. The well-being and the safety of individuals is very important and they should be in a safe environment.

If the complaint is about a colleague it should be reported to the team leader, if the issue or concern is not properly adequately addressed it should result in whistleblowing.

If the complaint is about the team leader, it should be reported to the manager. If the complaint is about a manager it should be reported to the area manager or director.

The organisation should review the complaint to change some of their
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