2.1 Describe why it is important to adhere to agreed scope of job role.
The job role is defined both by Occupational standards and local policy and practice. It is important to adhere to these as they define the role of the worker. Sticking to principles of practice means that quality should be assured, tasks are covered and that actions are also recorded appropriately and accurately. If there are any challenges then security and confidence comes from a job well done in accordance with the codes of practice .there may be temptations to exceed the role to become a friends rather than a worker. Whilst befriending is acceptable a closer relationship might contribute both to dependency and exceeding a role. For example undertaking medication dosage or exceeding the brief by engaging in family conflict for example or accepting gifts. All could compromise the role of the worker and lead to unfortunate consequences for all. There might also be conflict with other agencies when boundaries are ignored.
3.1 explain why it is important to work in partnership with others.
Different agencies have different roles and the workers in each have different skills which together should operate to the benefit of the service user. For example a social worker may have an overview of all the agencies involved with a service user and may be better able to access a holistic view of the provision and to oversee all the information. The No Secrets (2000) document is critical because it lays out the basic rules of contact and behaviour with and towards service users highlighting important issues such as informed consent .The document may be accessed on https://www.gov.uk/government/publications/no-secrets-guidance-on-protecting-vulnerable-adults-in-care
3.2 identify ways of working that can help improve partnership working.
Each partner needs to be aware of the role of the other whether it is a ‘double up ‘with another colleague from the same organisation or someone from a partner organisation. It is important to be aware of different priorities and that these may conflict at times. This may cause stress and it is important to take time to reflect, to be aware of emotional feelings. Models of behaviour such as the ‘escalator of emotion’ (each of the protagonists may be seen as being on an upward escalator and various things move a person further up towards violent conflict. Once these triggers of conflict have been identified it should be s possible to stop the escalator and reduce conflict.)In doing this it is important to be aware of breathing, body-language, verbal aggression. It is important to identify the issue at the centre of the conflict and address that perhaps through compromise or acknowledgement of different perspectives. Remaining calm and unthreatening and controlling emotion is important.
3.3 identify skills and approaches needed for