Walmart Self Checkout

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Self-checkout at Walmart

Introduction

In recent years, the technology is developing, but it makes many problems. Especially, self-checkout technology in the retail industry. Retailer can reassign employees who would otherwise be working in the cashier lanes to other tasks that can’t be automated but enhance the customer experience, like restocking goods, cleaning the store, and bagging groceries. Implementing a self-checkout lane is a large investment for retailers. In order to be a high return of investment, the self-checkout terminals should be intuitive and user-friendly. In addition, shoppers can potentially benefit from shorter lines, expedited check out, more control, and more privacy. Although self-checkout systems are becoming more …show more content…
When I was running into Walmart just to get a quick drink or snack, self-checkout machines could save me much time. I added a few more items to my shopping list, but they had technological error and were annoying. When they actually worked how they were supposed to, self-checkout machines could make my shopping more convenient. I had to scan an item five times before it’s recognized. Other times the touchscreen was very scratched up that I couldn’t press a button without practically punching it. I was only one who’s constantly getting yelled at to “Please place items in the bagging …show more content…
How many times have you been in the self-checkout lane and heard the words, “Unexpected items found in bagging area,” “Item has been removed from bagging area. Please return item to bagging area.” After that, it becomes a game of weights where I have to remove and replace different items until you satisfy the bagging goods. The bagging sensor exists mainly to prevent shoplifting. However, the weight sensor is so sensitive that many times, it trips even when the shopper has done nothing wrong. Accidentally learning on the bagging area will set off the alarm. A slight brush of the hand will do the trick. In addition, the area where shoppers must pay is located directly over the bagging area, giving them no convenient place to put their wallets.
There are also problems with the scanning of items. Either an item doesn’t register, or it’s entered as a different item with a different price. If it’s an item without barcode, the shopper sometimes problems finding the item in the look-up directory. Popular produce such as apples and oranges are commonly simple. However, less popular items aren’t simply found and may not be listed. When this occurs, the shopper must wait for attendant to help them. But, attendants who deal especially with self-checkout issues are usually placed right next to the self-checkout
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