Darrell Rigby – Future of Shopping – decade after dotcom implosion, traditional retailers are lagging in ir embrace of digital technologies. To survive, y must pursue a strategy of Omni channel retailing—an integrated sales experience that melds dvantages of physical stores with information-rich experience of online shopping. Retailers face challenges in reaching this goal. Many traditional retailers aren’t technology- savvy. Few are adept at test-and-learn methodologies. y will need to recruit new kinds of talent. And y’ll need to move away from analog metrics like same-store sales and focus on measures such as return on Invested capital. Traditional retailers must also transform one big feature internet retailers lack—stores—from a liability into an asset. y must turn Shopping into an entertaining, exciting and emotionally engaging experience. Companies like Disney, Apple, and Jordan’s Furniture are leading way. Amazon’s five-year average return on investment is 17%, whereas traditional retailers average 6.5%. Meanwhile, traditional retailers are lagging badly. Online sales account for less than 2% of revenue at Walmart and Target. Nor are traditional retailers pioneering digital innovations in or channels, such as mobile shopping and call centers, or seamlessly integrating se technologies in ir most important channel—physical stores. Technophobic culture permeates many great retail organizations. ir IT systems are often old and clunky, and