This way when a client is suffering, as their social worker, that we can recognize that there is an issue and being able to approach it with that person. Being empathetic and an active listener is important because there are times where the client will not always be forthright and share with you that there is an issue or problem. As new social workers, it can be easy to miss these cues because of the lack of experience, but the key is to be listening to what the client is saying and not what you are going to say next, which is a common mistake in any