ZIED BEN AMEUR
FARES ALHARBI
MOHAMED HOSRI
INTRODUCTION
Whirlpool is an American company selling home appliances.
It’s the number 1 appliance company in the
United Sates and number 2 worldwide.
The company sells white goods such as refrigerators, stoves, washing machines and microwave ovens.
Whirlpool’s strategy is an adaptation product strategy. In another world they try to adapt to the culture of the country.
For example, conducted segmentation sociostyles of European consumers which resulted in the formation of 5-consuming groups:
superwomen
Experimental
jam moms anti-frozen food casual.
Q1:Describe Whirlpool’s global marketing strategy?
1:Cut cost and bring margins up.
2:Europe: sales organizations in 17 separate countries .
3:Warehouses in different countries .
4:Reduced 40% suppliers.
Brazil
Ideal: The world least expensive automatic washer.
Patentable technology.
Spin cycle takes longer : clothes come out damper. India
More colors option .
The setting for delicate fabrics is labeled
“Sari”
Mounted on caster.
China
White is undesirable, preference is for light blue and gray
Heavy duty wash cycle
Q2: The role of Market Research in the globalization strategy
1:listen to Customers
2: Forecasting
3:combine old strategy to new market
Part 2: what different types of research methodologies dose the company use? What are the advantages?
1: Focus group Research
Advantages :
Data transfer transparently
Opinions formed quickly
Time saving
2:Observation
Advantages :
Collecting non – verbal behavior and data right away
Revenues
1995
1994
1993
5093
5048
4559
2502
2373
2225
Latin America
271
329
303
Asia
376
205
151
-5
-6
130
North America
Europe
Other
Total Appliance
Business
8163
7949
7368
Operating Profit
North America
445
522
474
92
163
139
Latin America
26
49
43
Asia
-50
-22
-5
0
-248
-23
0
60
-8
-147
-154
-116
366
370
504
Europe
Restructuring
Business
Dispositions
Other
Total Appliance
Business
Q3: Do you believe developing products for low income consumers in emergent markets is the right strategy?
We would highly support any strategy follow the majority of the consumers.
Customers are so sensitive about the price, price will be the first thing that the costumer would think about, and then the quality comes in the second level.
We think sometimes serving low income consumes is the only strategy that