Richard nelson-jones (2012) basic counselling skills: A helpers manual. (3rd ed.) London. journal 2 in todays workshop my peers and i started to take notes on what to say when you’re the receiver because i was finding it very difficult to listen and respond back to the sender. straight away i had to kind of take a minute to think about what i was saying, for e.g. ( “so how do you feel about her not responding back to you” ) and she answered with ( “i felt really upset and left out and she doesn't care how i feel anymore” ) and when we finished i wasn't listening because i was to carried away with what i was going to say next, so this resulted in an awkward silence. the goal is to provide clients with a sense of being understood and affirmed. attaining this goal requires counsellors and helpers to be skilled at listening to clients, taking their perspectives, and sensitively showing them that they have been heard accurately. (Richard nelson-jones 2012). in last weeks workshop i learned a lot form that lesson so when the receiver was talking to me i could respond back much faster then last week i wasn't having trouble responding back to her i did at first but i got the hang of it all, it took me a bit to understand and focus on what she was trying to say but i eventually got there and the group was much helpful this time if i had trouble with something we would all pause and have a group discussion and fix the problem straight away so this made me feel very good about myself and a little bit more confident to speak to people, one of my peers said i still need to work on my eye contact and fidgeting, she said i need to focus more on my eye contact with the person and not look beside or whats happening around