To be a good Barista does not only take being friendly and smiling. There is definitely going to be people coming in wanting their coffee in a certain way, so the barista is required to have interpersonal skills, make smalls talks with the customers, find out their preferences and make them feel special. The ability to work well in a fast paced environment under stress, able to multitask, efficiently problem solve, and can stay calm when you get impolite customers. Meeting time lines, working as a team, strong communication skills, perform under pressure, being able to work independently without a lot of instruction or supervision, being able to communicate with a variety of people are all good skills to have to be a barista.
In conclusion, having all this set of personal and employability skills the barista will be able to contribute success for Starbucks, as will make the customer be attracted to come back again and so become a loyal