Conflict Identification and Resolution Essay

Submitted By smithson1997
Words: 1015
Pages: 5
Open Document
Conflict Identification and Resolution
BUS 610 Organizational Behavior
Prof. Adriene Osborne
March 11, 2014

Conflict Identification and Resolution
Conflict may be defined as a circumstance in which one party negatively affects or seeks to negatively affect another party (Baack, 2012). Conflicts can take on two forms in organizational context, functional and dysfunctional. Functional conflict supports the goals of the group and improves performance, while dysfunctional conflict hinders and destroys group performance (Unknown). Three types of conflict are task conflict this is conflict over content and goals of the work, relationship conflict this is conflict based on interpersonal relationships, and process conflict this is conflict over how work is done (guida1704). Levels of conflict include intrapersonal conflict occurs within and individual, interpersonal conflict occurs between two or more people, intragroup conflict occurs among members of a group, and intergroup conflict occurs between two or more groups (Swlearning).
A conflict situation that I personally experienced at work was over program training. I had been with my company for three years total and with my new county for one and a half years at the time, the conflict took place. Since my time in the new county, they had only sent me to one major training and a minor training for a program that would not be released for a few months. The offer came in to send two workers to program training that could help me be of more assistance to my county. The training session was offered to a veteran of the county and a newbie that had been with the county less than six months. I was upset that I was bypassed for the training as it would have given me more experience and made me more valuable to the county. By seniority standards, I should have been the worker picked to go to the training over the newbie, but I was not. This made me feel inadequate as a worker and made me question my work performance. Instead of talking to my superiors right away about my problem with their decision to not send me to the training, I let myself stew to the point that something had to be said. At that point, I called a meeting with my superiors and asked one of my peers to be present for the meeting. In the meeting, I let my superiors know what was bothering me and why it was affecting me the way that it was. They understood why I felt the way that I did and apologized for not explaining their decision. Because, I had recently been to training for the program that would not would not be released for a few months, it was decided that it was too soon to ask me to cram more policy and information into my brain. This made sense to me and I understood their decision, my only regret was not coming to them with this problem sooner.
My conflict was intrapersonal and it began as a functional conflict a conflict that hindered only the improvement of my performance (Baack, 2012). Since I chose to sit and stew on my problem instead of talking with my superiors, I turned it into a dysfunctional conflict. A conflict that began to hinder my work performance because I was letting the problem build instead of talking about it (Baack, 2012). The conflict had gotten to be such a problem that my superiors knew there was something wrong thus created a felt conflict (Baack, 2012). Most of my peers knew what was going on and some had empathy yet there was nothing they could do, as this was not their problem, also known as a perceived conflict (Baack, 2012). Once I finally chose to deal directly with the conflict in a face-to-face meeting with my superiors, I feel that I have increased my self-respect for taking the action, I feel that I now have a stronger relationship with my superiors, and I have found personal growth and development in understanding how I responded (Baack, 2012). It was a rough way to learn a lesson of what
Show More

Related Documents: Conflict Identification and Resolution Essay

Science Of Siblings

provides conflict resolution skills that can be used in the future. This belief was derived from Daniel Shaw's study in which he put 5 year old children in a room with their siblings, presented three toys, and told them they could move from one toy to the next when both children are ready and willing. The results had a lot of fighting but when the researchers observed the children again, while the children were in a classroom setting, they found them to have the best conflict-resolution skills in…

Words 790 - Pages 4

Conflict: Conflict and Greenwell Child Care Essay

CONFLICT RESOLUTION POLICY: COMPLAINTS, CONCERNS & GRIEVANCES Rationale: Greenwell Child Care Centre is responsible for the protection of the health and safety of each individual entering our premises. We recognize that our duty of care extends to ensure that all persons are provided with a high level of equity and fairness in relation to grievances and complaints management and procedures. It is understood that there is a shared legal responsibility, commitment and accountability by all persons…

Words 695 - Pages 3

Notes Literary Essay

Analysis of textual evidence (e.g., quotations from written text, identification of a scene or element of visual text, rhetorical devices) and/or contextual evidence(e.g., author's purpose, social/historical/cultural context, audience(s), genre and medium) in order to better understand, interpret, and/or evaluate the meaning of the text. 1. Analyze how exposition, conflict, rising and falling action, climax, resolution, flashbacks, foreshadowing, and subplots function within and advance…

Words 441 - Pages 2

Workplace Harassment Policy Essay

religious beliefs is not condoned. In the event that this occurs we take action quickly to avoid escalation of the conflict. (Anti-discrimination Act 1998) All employees will be provided with education about workplace harassment discrimination and bullying. Staffs are supported with the tools to help with conflict resolution in the workplace. Employees must not knowingly engage in conflict or bullying behaviour towards co-worker’s clients/patients and/or family and friends during the course of their…

Words 488 - Pages 2

Essay about Interpersonal Conflict Management

INTRODUCTION It is believed that all conflict is bad, it creates tension, destruction of working relationships and reduces productivity. Therefore, it should be eliminated by all means. This understanding is not correct. Some conflicts are unavoidable in all organizations, because it is associated with the struggle for existence and development of the organization. All individuals and organizations perform the environment which requires competition for limited resources, include of financial…

Words 2380 - Pages 10

Resolving Senkaku / Diaoyudao Islet Disputes: Graph Model for Conflict Resolution (GMCR) Analysis Essay

Disputes: Graph Model for Conflict Resolution (GMCR) Analysis Vicka Kharisma1, Pri Hermawan2, Khrisna3 Institute of Technology Bandung, School of Business and Management, Bandung, Indonesia Abstract: This paper illustrates the territorial dispute over the Diaoyu / Senkaku islet between Japan , People of China (POC - China). The dispute over the islet is also linked to other important factors, one of them is the rights to exploitation of natural resources. In this study, the conflict is by using GMCR (Graph…

Words 2344 - Pages 10

Communication: Management and upward Communication Essay

purpose of communicating organisational strategy, mission and objective. It is very important as effective communication with employees is an essential means by which to develop a positive psychological contract and enhance the individual’s identification with the organisation’s strategic objectives. Upward Communication: Communication that flows to a higher level in an organization is called upward communication. It provides feedback on how well the organization is functioning. The subordinates…

Words 517 - Pages 3

Assessment of a Conflict Situation Essay

Assessment of a Conflict Situation NURS 6220 Section 2, Human Resource Management April 16, 2011 Assessment of a Conflict Situation Purpose The purpose of this paper is to identify a conflict situation provide an analysis of each of the following related to a conflict situation: parties involved, events/issues, power, regulation and conflict and style of conflict management. This analysis should include defining variables and answers to assessment questions as appropriate. Conflict “Conflict…

Words 2159 - Pages 9

Trusts: Family Trust Essay

Serge Fournier. 1.0 Identification of Conflicts Christopher Moore identifies five categories of conflict to which he refers as the Circle of Conflict1. These are; data conflicts, interest conflicts, relationship conflicts, value conflicts and structural conflicts. 1.1 Data Conflicts Data conflicts are those perpetuated by an absence of accurate information, or a reliance on inaccurate information. It is common in such conflicts for opposing parties to hold countering…

Words 1674 - Pages 7

3220 Unit 5 complete Essay

Ol3220 Unit 5 complete Case Study Christine Brooks, the regional claims manager for the national insurance company for Westchester zone (Rosenberg, 2003). Christine was in charge of implementing this major zone reorganization in which four offices under her responsibility would be consolidated to one location by the end of the year. This reorganization was due to deregulation and continuous economic weakness, company had decided to the cost-cutting moves for some regional areas and one of which…

Words 1421 - Pages 6