Questions On Active Listening

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What do you personally think really influences long-term customer retention and loyalty? Products? Promotions? Prices? Staff? Convenience? Reward programs?
I feel that a good solid combination of products, prices, and staff have a great influence on customer retention and loyalty. However the main reasons are staff and products. I feel this because if a business has knowledgeable staff that trained well and are willing to go the extra mile ever time will gain customers respect and trust. They will feel valued and return. If a business has quality products and the right staff to sell them, customers will buy. Even if the price is higher than similar products customers will buy because the staff and products are quality and the atmosphere is unbeatable. I would rather spend a few extra dollars and be treated like a friend than a number where staff don’t care and aren’t as knowledge.

In what ways is listening to customers similar to listening to friends and colleagues?
Listening to customers should be similar to the way you listen to your friends and family because you need to show you care and really interested in what they are saying. It makes the customer feel valued and that they are worthy. They deserve to be genuinely listened to. Without customers there is no paycheck.

In your own words, based on the information in this unit, how would you describe Active Listening?
Active listening to me means creating a personal conversation while gathering important

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