Essay on Customer Service and Students

Submitted By bobbiejoemcevoy
Words: 1592
Pages: 7
Open Document
Teacher:
Student’s name
Lesson No:
1
Location:
Advance Training Academy NW10 7SU
Date:
Date of Micro-T
Time:
TBC
Duration:
30 mins.
Number of learners:
TBC
Topic(s):
Ideally, something the student will be or is likely to be teaching in the Further Education Sector.
Example: “Secrets to Success in Customer Service.”
Aim of Lesson:
What is the purpose of the lesson? In other words, what is the main thing or things the student wants to teach his or her observers in the Micro-Teach session?
Example: “To give students examples of some of the challenges they will face as customer service representatives and to explain how they can use their own positive personal attributes to overcome them.”
Differentiation-All students will be able to:
All students should be able to take something from the lesson regardless of their abilities. What should everyone be able to do by the end of the lesson?
Example: “All students should be able to list attributes of professional customer service representatives and describe how they approach challenges at work.”
Differentiation-Some of the more advanced students will be able to:
Some students require to be challenged more in the lesson. What should they able to do by the end of the lesson?
Example: “Some students should be able identify which specific attributes would help them overcome different kinds of challenges at work.”
Differentiation- A few of the most advanced students will be able to:
A few students will want opportunities to demonstrate very advanced skills and knowledge within the lesson. What should they be able to do by the end of the lesson?
Example: “A few students should be able to explain how customer service representatives can begin to look at challenges at work in a more positive way.”
Risk assessment of the venue:
Depends on the venue and associated risks. Students should give peers information relating to health and procedures within the venue.
Example: “Ensure there is adequate ventilation and lighting in the room. Check that equipment cables are tucked away and that students keep the gangways clear of their personal belongings. Give students information on the venue’s fire and safety regulations.”
Objectives/Outcomes:
Activities:
Resources:
Assessment Methods:
Functional Skills:
0 to 5 minutes
Teacher/Learner:

Example:
“Students will be given information relating to health and safety, ground rules and the structure of the course.

Objectives: What information will be presented by the teacher to the students?

Examples:
“Teacher: Will welcome students to the lesson, ask them open questions, and show them introductory information using PowerPoint.”
Students: “Should listen to introduction, take notes, ask and answer questions.”

Activities: What will the teacher and students be doing to teach and learn?
Examples:
PowerPoint presentation, flipchart, flipchart pens, note-pads, pens.

Resources: What tools will the teacher and students be using to teach and learn?
Examples:
“Teacher will listen to students during question and answer session, ice-breaking activity, and discussion.”

Assessment methods: How will the teacher check what his or her students’ know and are learning?
Example:
“Language- Students will be encouraged to introduce themselves.
Literacy-Students will be asked to read text from the flipchart out loud.”
Functional Skills:
What basic skills (numeracy, literacy, language, ICT) will students be required to use to learn and how will they be given opportunities to use them?

5 to 15 minutes
Teacher/Learner:

Example:
“Students should be able to identify and explain attributes of a professional customer service representative.”
Outcomes: What the teacher anticipates students will know or be able to do by a certain time. Outcomes can be made SMART by using words like “demonstrate, list, explain, define, identify, calculate”, etc. Examples:
“Teacher: Will show students a PowerPoint presentation, encourage them to participate in a discussion and
Show More

Related Documents: Essay on Customer Service and Students

Student: Customer Service and Daniel F. Spulber Essays

Vertical market relationships are composed by the connections between businesses, their customers and suppliers. These types of relationships are essential to the overall productivity and success of the organization. Customers cannot be served without suppliers and suppliers are not needed without customers. The necessary information is gathered and studied by analyzing customers and suppliers. This assists the company’s leaders in determining how to successfully penetrate a particular business…

Words 692 - Pages 3

Liao Yan Restaurant Should Develop The Extended Marketing Mix For Service

Identify how the Liao Yan restaurant should develop the extended marketing mix for services to overcome their current problems ensuring that your recommendations fully take into account the context given in this brief and the characteristics of services. Introduction Operating a business is not an easy task for the management as well as to the owners. The management and owners will have to face many challenges and risks involved in managing a business, especially in a fierce marketplace. In the western…

Words 3327 - Pages 14

Heroe: Customer Service and Essential Essay

POSTS LIBRARY AND STUDENT SERVICES AMBLESIDE RISING TO 1.5FTE WITH EFFECT FROM 01 SEPTEMBER 2014 ANNUALISED HOURS 2 X 0.5FTE (17.5 HOURS PER WEEK) £17,502* (PRO RATA) * Incremental progression up to £19,605 (pro rata) applies, subject to University policy Payscales are available from the Human Resources Handbook THE SERVICE Library and Student Services provides an integrated, customer focussed library, research, IT, media and learning support service to students and staff of the…

Words 2054 - Pages 9

Essay on Unit 1

mix used by two selected organisations for a selected product/service. Introduction In this report, I will explain what the promotional mix is, and how it is used, by two selected organisations for a selected product/service. I am looking at Apple and Haringey Sixth Form Centre and I have also selected a product or service for each business. Define promotional mix The promotional mix is a form of communication with the customer as a marketing strategy and these are methods used: advertising…

Words 1293 - Pages 6

Individuals With Disabilities Observation Paper

successful employment for their customers. The Office of Vocational Rehabilitation (OVR), is a state agencies with twenty-one district offices located across Pennsylvania. OVR provides services to adults and youth starting in 11th grade who are disabled. Anyone can apply and eligibility is determined if the applicant is determined significantly disabled. The cost of services is dependent on the customer’s household income, services may be at no cost or the customer may have a financial contribution…

Words 1736 - Pages 7

Communication Techniques Essay

Customer value in short is the value a customer places on a product or service. Trust within definition is a feelings or attitudes that incline a client to return to one company. Being trustworthy is nothing you can play around with when dealing in a business environment. A trustworthy employee that most customer look for to be trusted from within mainly of your personal integrity, commitment level, sense of self-esteem, can be honest also straightforward and my ability to work for interest of others…

Words 451 - Pages 2

Innovation and Change Essay

61 Disruptive innovations are innovations aimed at improving products or services in ways that market does not expect. This may be achieved through bringing in innovations whose end product is lower priced or by designing a product for a different set of consumers. An innovation that is disruptive allows a whole new population of customers to access a product or a service that was historically accessible to rich customers only (Christensen, 1997). Long term success of companies calls for disruptive…

Words 1777 - Pages 8

Holi-Rent: Entrepreneurship And Business Strategy

rental service that provides leisure, recreational and holiday appropriate equipment that will assist the target market, international students studying in Australia, to easily find and use necessities that they would need to enjoy themselves in their free time. Specifically the business will act as an intermediary between regular suppliers of holiday-related equipment and the customers, thereby increasing the possible scope of equipment available, providing more attractive prices to customers and saving…

Words 3426 - Pages 14

Wiser Tutoring Case Study

Businesses are all operated in different ways depending on what service or product they provide. For example, companies sometimes rely on suppliers to sell a product. Wiser Tutoring has no key suppliers since the only supplies that are needed are intelligence and knowledge. Even though the business does not require any key supplies, it does need workers. A tutoring session is performed by a single private tutor. The person who performs the service, right now myself, would tutor twice a week. The business…

Words 1599 - Pages 7

Essay world history

CHAPTER 5 SERVICE PROCESS DESIGN Teaching Notes A chapter on service process design has been included in the text because of the increasing emphasis on the service economy. The service sector presently employs many more people than the manufacturing economy in the U.S., while productivity in the service sector is growing at a much slower pace than that of the manufacturing sector. Several important service industries are under intense pressure to improve productivity for a variety…

Words 2368 - Pages 10