Effective Communication Case Summary

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Unit_1 18/25 65/75 Discuss Comments:
You provided an excellent discussion on the steps necessary to achieve effective communications. To improve the body language of recruits and currently serving officers, you would pair them up in groups of two or three and have them carry on a conversation while sitting next to a mirror. This would allow them to observe the body language of each individual in the group as the conversation progressed, see how you present yourself to them, and how you are perceived by others in the group. You would teach Active Constructive Communication by giving examples of active and passive communication and having the officers to the same. You did not, however, discuss the method or methods you would use to determine …show more content…
You did not use a library resource as your second source as outlined in the “Welcome Announcement”. Your comments to Ezra and Claudia were very good as was your response to the follow-up question. (7/1/2017 1:54:57 PM)

Complete Comments:
Case Summary: You presented a very detailed and accurate discussion on how Chief Mangan facilitated organizational change in the Spokane Police Department in order to move the department into community policing. You were correct in saying that he did not have a long-term master plan for change, but he created an atmosphere where anyone, officer or civilian, could bring issues and possible solutions to the table for discussion without fear of repercussions. Initially, his two primary goals were to increase resources for the department and improve community relations. Mangan realized that morale was poor, substandard equipment existed, and the department was understaffed. Reaching out to the community and building a positive relationship resulted in financial and political support which allowed him to address the aforementioned internal issues. You correctly noted that Mangan created an informal advisory group that later morphed into a Strategic Planning Committee that consisted of department
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