Evaluating Customer Service Policies

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Pages: 4

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Customer Service Policies

CS1

My Name - Antonino Milioti
Tutor - Alexandra Hadland
Submission date - 09/11/15
Word Count - 801
Contents Page

Page 1 -

Introduction

Assignment Body

1.1 - DISCUSS REASONS FOR USING CUSTOMER CARE POLICIES

1.2 - DISCUSS THE PURPOSE OF EVALUATING A CUSTOMER SERVICE POLICY, INDICATING HOW THIS CAN ASSIST FUTURE STAFF TRAINING AND DEVELOPMENT

Page 2 -

1.2 - DISCUSS THE PURPOSE OF EVALUATING A CUSTOMER SERVICE POLICY, INDICATING HOW THIS CAN ASSIST FUTURE STAFF TRAINING AND DEVELOPMENT

Conclusion

Page 3 -

References

Appendix 1 - Attached underneath

CS1 - CUSTOMER SERVICE POLICIES

1.1 - DISCUSS REASONS FOR USING CUSTOMER CARE POLICIES

Introduction

Customer service to me is taking care of the …show more content…
It is important to evaluate the customer care policy that has been put in place, so that if it needs to be improved it can be done.

Good customer service is not going to be provided by unmotivated and untrained staff. It is vital that you have happy, stress free staff. It is important they feel apart of the team and are being trained in the way of what the company expects from them, McDonalds have a four step training method to get staff up to where the company wants them.

By having regular staff meetings involving all departments you can get the feedback and staff suggestions on board, which you can then put towards improving your customer service policy or you will also get feedback on, which areas are working really well. You can also evaluate your staffs development by asking your customers to fill out a survey on departure. This will help indicate if any of the areas in your business needs to be looked at and further staff training may be needed to bring them in line with peoples expectations and promise you provide in your customer

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