History Of ISO 9000 2000

Submitted By wasifanzila
Words: 1986
Pages: 8
Open Document
ISO 9000:2000
BACKGROUND THEME
ISO 9000, founded in 1946 and was first published in 1987. ISO 9000:2000 is a series of standards, developed and published by the International Organization for Standardization (ISO). Third-party certification bodies provide independent confirmation that organizations meet the requirements of ISO 9000. Over a million organizations worldwide are independently certified, making ISO 9000.One of the most widely used management tools in the world today. ISO 9000 deals with the fundamentals of quality management systems.

What Is ISO 9000:2000
ISO 9000 is a series of international quality standards, the guiding principle of which is the prevention of defects through the planning and application of best practices at every stage of business - from design through to installation and servicing. These standards focus on identifying the basic disciplines and specifying the general criteria by which any organization, regardless of whether it is manufacturing or service oriented, can ensure that product leaving its facility meets the requirements of its customers. These standards ask a company to first document and implement its systems for quality management, and then to verify, by means of an audit conducted by an independent accredited third party, the compliance of those systems to the requirements of the standards.
Currently, the ISO 9000 series is comprised of the following international standards:
• ISO 9000 - Guidelines for selection and use
• ISO 9001 - Model for quality assurance: design, development, production, installation and servicing
• ISO 9002 - Model for quality assurance: production, installation and servicing
• ISO 9003 - Model for quality assurance: final inspection and test
• ISO 9004 - Quality management and quality system elements
• ISO 10011 - Guidelines for auditing quality systems
• ISO 10012 - Requirements for measuring equipment
• ISO 10013 - Guidelines for quality manuals.

EIGHT PRINCIPLES
1. Customer Focus
Organizations depend on their customers and therefore should understand current and future customer needs, meet customer requirements and customer expectations.
2. Leadership
Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization’s objectives.
3. Involvement of People
People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization’s benefit
4. Process Approach
A desired result is achieved more efficiently when activities and related resources are managed as a process
5. Systematic Approach to Management
Identifying, understanding and managing interrelated processes as a system contributes to the organization’s effectiveness in achieving its objectives
6. Continual Improvement
Continual improvement of the organization’s overall performance should be a permanent objective of the organization
7. Factual Approach to Decision Making
Effective decisions are based on the analysis of data and information
8. Mutually Beneficial Supplier Relationships
An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value

SIX SIGMA
BACKGROUND THEME
In 1920's the word 'sigma' has been used by mathematicians and engineers as a symbol for a unit of measurement in product quality variation
In the mid-1980's engineers in Motorola Inc in the USA used 'Six Sigma' an an informal name for an in-house initiative for reducing defects in production processes, because it represented a suitably high level of quality.
In the late-1980's Motorola extended the Six Sigma methods to its critical business processes, and significantly Six Sigma became a formalised in-house 'branded' name for a performance improvement methodology, ie., beyond purely 'defect reduction', in
Show More

Related Documents: History Of ISO 9000 2000

Essay on Management of Quality Assignment 1 Nove

quality improvement (International Organization for Standardization 2012) Continued quality improvement ž Example: Limited IT resources Commitment and Policy Planning towards the objectives Review Evaluation Implementation Adapted from (ISO 14001) Required documentation for the QMS ž Quality Policy and its Objectives ž Quality manual ž Documented Procedures › Control of documents › Control of records › Internal audit › Control of Non-conforming product › Corrective action…

Words 863 - Pages 4

A Brief Note On Total Quality Management

Total Quality Management OPS/571 March 31, 2014 Introduction TQM & ISO Total quality management (TQM) was developed by William Deming, a management consultant whose work had great impact on Japanese manufacturing. While TQM shared much in common with the Six Sigma improvement process, it is not the same as Six Sigma. While is focuses on ensuring that internal guidelines and process standards reduce errors, Six Sigma looks to reduce defects (Investopedia, 2014). The continuous process…

Words 857 - Pages 4

Chapter 2Quality ManagementOperations Management 6th EditionRoberta Essay

Focus of Quality Management— Customers  Role of Employees in Quality Improvement Copyright 2009 John Wiley & Sons, Inc.  Quality in Service Companies  Six Sigma  Cost of Quality  Effect of Quality Management on Productivity  Quality Awards  ISO 9000 2-2 What Is Quality?  Oxford American Dictionary  a degree or level of excellence  American Society for Quality  totality of features and characteristics that satisfy needs without deficiencies  Consumer’s and producer’s perspective Copyright…

Words 2355 - Pages 10

Essay on Cisco: Iso 9000 and Cisco

Autotest System, shared with ecosystem manufacturers Distributed Defect Tracking System (DDTS), provides internal process support and customer access to known bugs for risk assessment System, regression and test labs Problem solving methodology ISO-9001-2000 (International Standards Organization) quality and business management systems audit and certification processes. These key components of our Quality Management System represent the cornerstone of our closed loop process for delivering products…

Words 3804 - Pages 16

Essay on Internal Auditing Case Study

Appreciative Internal Audit: A Strength-Based Approach to Quality System Auditing – A Case Study. Jon Morris President JDQ Systems Inc. Vancouver, BC, Canada Introduction Traditional internal audits fulfill an important need for companies with fresh ISO 9001:2000 Quality Management System implementations, but for companies with mature systems, those registered for more than five years, an innovative approach to auditing called “Appreciative Internal Quality Audit” can take them beyond compliance to excellence…

Words 4401 - Pages 18

SBM1202 Lecture 2 Project Quality Management Essay

Management SBM1202 - L2 ©. Copyright 2000-2007 Prof. A. Jaafari Quality Management Project quality management comprises the activities required to optimise the quality policy and the processes of the project Quality Management applies objective standards and processes to achieve the largely subjective goal of customer satisfaction through the continuous application of: • quality planning • quality control • quality assurance SBM1202 - L2 ©. Copyright 2000-2007 Prof. A. Jaafari Quality Management…

Words 3104 - Pages 13

QDC WK1 Study Guide Essay

Tammie Miskimins tmiskim@my.wgu.edu QDC1 Study Questions Week 1 1. Describe the type of graphical charts used in operations management? Flow Charts, check sheets, histograms, cause and effect diagram, pareto diagram, scatter diagram, control charts, run charts. 2. Which two charts are important in statistical process control? Control chart and run chart Control Charts – show the performance and the variation of a process or some quality or productivity indicator over time in a graphical fashion…

Words 1168 - Pages 5

Mgt543 Paper Exam

continually improve quality and productivity. Malcolm Baldrige National Quality Award An award established in 1987 to promote quality awareness, to recognize quality achieverments of U.S companies, and to publicize successful quality strategies ISO 9000:2000 Quality standards adopted worldwide Six Sigma Process System of measuring, analyzing, improving,…

Words 625 - Pages 3

Creative Concepts Portfoliio Essay

I, the undersigned, hereby declare that this is my own and personal work, except where the work(s) or publications of others have been acknowledged by means of referencing techniques. I have read and understood the Tutorial Letter CMNALLE/301 regarding technical and presentation requirements, referencing techniques and plagiarism Michael Connelly 47492295 21st February 2013 Megan Stroud Table of Contents Page * Declaration 1 * Introduction 3 * Magazine…

Words 1604 - Pages 7

International Operation Management Essay

4/15/2011 SUMBITED TO: | Sir.Randolph Johnson | improvement analysis | international operation management | Contents: Page no Introduction………………………………………………….. 3 Service design process………………………………………. 5 Product design and process design…………………………. 8 Capacity management………………………………………. 10 Quality management………………………………………… 12 Conclusion………………………………………………………

Words 3955 - Pages 16