Organizational Assessment Paper

Words: 1243
Pages: 5
Open Document
Organizational Assessment Paper
Dawn L. Chapple
University of Phoenix
Quality Management and Productivity/ MGT - 449
Bernie Farkas, PMP
April 3, 2008

Organizational Assessment Paper This week’s assignment is about evaluating the quality issues of three organizations. The three sectors I chose to evaluate are manufacturing, service and government. I will then discuss the importance of quality to each organization, the relationship of quality to customers, the leadership commitment to quality and the alignment of quality to the organization’s strategic goals and objectives.
Wyeth Pharmaceuticals (manufacturing) Wyeth Pharmaceuticals is a global manufacturing company with a mission statement, vision, goals and objectives. …show more content…
A customer who experiences poor quality food or service in an establishment will inform other prospective customers of their experience. That message will be passed on and on and eventually the community would be informed of their inadequate service. According to Lucky Strike Lanes, as a sign of their commitment to the relationship of quality to their customers, they engaged a top catering company in Hollywood to create and run all kitchens at their facilities. Mr. Aaron Walker, manager of the Philadelphia, Pennsylvania location was interviewed. According to Mr. Walker, the analysis tools used at Lucky Strike Lanes were benchmarking and questionnaires and surveys. A quality service assessment was also conducted biannually were an acceptable rating was 85% out of 100. Anything less required immediate re-training. Lucky Strike Lanes has a leadership commitment to quality and the alignment of quality to the organization’s strategic goals and objectives. Their goals and objectives are to offer the same level of service to all locations. (A. Walker personal communication, April 1, 2008). “…the company is known for looking for driven and committed team players to join the Lucky Strike family. We are seeking people who, like Lucky Strike, are ready to stand out among their peers as the best of the best. We offer a fun, challenging and rewarding work environment in an industry that is changing daily.” (luckystrikecareers.com,
Show More

Related Documents: Organizational Assessment Paper

Project Overview Essay

Weeks Two, Three, and Four that support the development of a 4,200 to 4,900-word paper (12 to 14 pages) and associated presentation. The paper and PowerPoint® slides will describe an organizational technology plan for a business that the team selects for this assignment. Weekly assignments for sections of the paper and the presentation are listed below. Both the paper and presentation are due in Week Five. The organizational technology plan will explore and define plans for an organization (including…

Words 1387 - Pages 6

Essay about Resume: 1957 and In-text Citations

VANCOUVER ISLAND UNIVERSITY FACULTY OF MANAGEMENT MANAGEMENT 292: Organizational Behaviour Spring 2013 Section S13N06/N07 Faculty: Ron Sitter Office: Building 250 Room 471 Telephone: 250-753-3245 Ext. 2372 Email: ron.sitter@viu.ca Office Hours: Tuesdays 1:00pm-3:00pm Class Schedule: Sections 6&7: Monday 10:00am – 11:30am Bldg 250 Room 125 Section 6: Wednesday 11:30am – 1:00pm Bldg 250 Room 120 Section 7: Wednesday 2:30pm – 4:00 pm Bldg 250 Room 120 Prerequisites:…

Words 3308 - Pages 14

due week 4 Essay

MAN6245 Organizational Behavior Personal Strengths Assessment and Career Planning Individual Essay Paper Please create a brief three page double spaced paper describing some of your strengths, career and personal career related goals (three to five year plan). In your paper, please make sure that you cover the following: Your Name and Identification on Cover Page. On the cover page of your essay, include your name and the type of work you do and geographical area in which you live. Statement: “Submitted…

Words 1209 - Pages 5

Needs Assessment Essays

Pepsi’s Needs Assessment Paper November 27, 2011 By: Krystal M. Jackson HR 592 Professor: Bill Carnes Introduction Every organization at some point must design a training and development program to make sure that the managers and employees get the skills that it would take to perform their job. In order to design a training and development program, the organization must conduct a need assessment. “Need assessment is the process used to determine if training is necessary; it also…

Words 906 - Pages 4

Business: Conflict Management Essay

and Organizational Behavior; BUS 520 January 21, 2014 Finding the Leader in You Who am I? How do others see me? What are the traits and characteristics that make me who I am? These are the questions I will explore in this paper. Some of the answers, I will be certain of. Others, I’m anxious & nervous to find out. However, I’m hoping to achieve a better understanding of me and a greater appreciation of my strengths and weaknesses in the process. Personality Characteristics and Assessment Profile…

Words 876 - Pages 4

Essay MGT 521 2 1427213318205

SYLLABUS MGT/521 Management Copyright © 2012 by University of Phoenix. All rights reserved. Course Description This course applies the tools available to University of Phoenix graduate students and the competencies of successful managers to understand the functions of business. Students develop an increased awareness of their own perceptions and values in order to manage and communicate with others more effectively. Other topics include graduate business program goals, argument construction, decision…

Words 4020 - Pages 17

Demographic Factors Influencing Organizational Commitment Essay

Organizational Behavior, BUS 5450 September 16, 2012 Organizational Commitment ii Abstract A great deal of research has gone into determining which types of employees are more committed to their employers. The objective of this paper is to assess the demographic factors that influence organizational commitment and work habits. Specifically, this paper will focus on organizational and occupational commitment within the context of employee education. Based on the literature reviewed…

Words 1419 - Pages 6

Risk Management Assessment Paper

Risk Management Assessment Paper Ebonie Franks University of Phoenix Risk Management Assessment Paper The effort to decrease and evaluate risks to patients, staff, and organizational resources within a health care institution is defined as health care risk management. In order for facilities to minimize financial loss is to reduce accidents and injuries. All health care facilities and providers put risk management in to practice on a continuing basis. In 1985, the senior officers of the…

Words 1094 - Pages 5

What Is It And The New Organization

Course Learning Objectives By the end of this course students will able to (Week # in parenthesis): 1. 2. 3. 4. 5. 6. 7. 8. Describe and understand the context in which organizations operate (1). LG2 Understand the relationship between innovation, organizational structure and information technology (2, 9, 10). LG1 Better understand the key technologies changing the current business structures (2, 3, 6). LG3 Understand how information technology can be used to transform the organizations and their competitive…

Words 2482 - Pages 10

Essay Psy 435 Week 3 LT Assignment

Employee Selection and Training Paper Lorena Perez, Rachel Rist, Casie Thibeault Psy/435 June 30, 2014 Scott Bruce Employee Selection and Training Paper In this paper we will cover human resource selection and training procedures along with two real world examples of how an organization used the industrial/organizational psychology that is used to select and train their employees, followed by the discussion of methods that they used to measure these different levels of success for each…

Words 1473 - Pages 6