Essay on Providing Quality

Words: 1673
Pages: 7
Open Document
Providing Quality Service

Vanita Johnson
MICHAEL BRIZEK
HTM 150
March 28, 2012

Describe how the industry involves the guest in order to provide quality service.
The retail industry involves the guest to provide quality during the planning process. They have to think about the when, what, who and how. When do you to start your delivery system as the guest arrives and while the quest is waiting, during the experience and after the experience. What does the customer expect out of the experience, when it is realized and how much of it will they remember. Who are the customers you target, the actual customers you do encounter and the past, current and potential future customers. A satisfied customer stays with a company longer, …show more content…
Companies reduce the cost of customer service by using telephone voice response systems, outsourcing call centers to cheaper locations, and self-servicing on the internet. However, companies risk alienating customers through providing an impersonal service.
Some internet banking companies are bucking the trend by charging customers to contact them. In exchange, customers receive better interest rates due to reduced overheads and are satisfied with that.
3. Understand your customers’ needs and meet them
How can you meet your customers’ needs, if you don’t know them? To understand your customer’s needs, just listen to the “voice of the customer” and take action accordingly.
Customer listening can be done in many ways, for example feedback forms, mystery shopping, and satisfaction surveys. Some companies involve senior employees in customer listening to ensure decisions benefit the customer as much as the company.
4. Good process and product design is important
Good quality customer service is only one factor in meeting customer needs. Well designed products and processes will meet customers’ needs more often. Quality movements, such as Six Sigma, consider the “cost of quality” resulting from broken processes or products. Is it better to service the customer well than to eradicate the reason for them to contact you in the first instance?
5. Customer service must be consistent
Customers expect
Show More

Related Documents: Essay on Providing Quality

Quality Behavioral Health

Poor quality behavioral health services may lead to negative therapeutic outcomes and prevent people from enjoying the highest standard of physical and mental health. In behavioral health care, quality is a measure of whether services increase the likelihood of desired mental health outcomes and are consistent with current evidence-based practice. Good quality services help to build people’s confidence in mental health treatment, so that they are more likely to seek the care that they need. Without…

Words 494 - Pages 2

How Anti-Discriminatory Practice is Promoted in Health and Social Care Settings Essay

principles when providing service to the service users. The key ethical principles are justice, autonomy, beneficence and non-maleficence. In health and social care settings people must be treated fairly without being judgemental regardless of who they are or where they come from. Health care professionals must allow their service users choose the type of services or treatment they want and the professional should support them in getting quality care that will benefit their service users. Also, health…

Words 1426 - Pages 6

Essay about Customer Service Processes at Orbitz

Customer Service Processes at Orbitz A Review of the Literature Lin Ze Total Quality BA4010 Professor Edward Ruppel October 3, 2012 Customer Service Processes at Orbitz A Review of the Literature Orbitz, which is headquartered in Chicago, Illinois, officially began doing business online in June 2001, and had originally been created in 1999 by five major airline companies-American, Continental, Delta, Northwest and Untied. What’s more, Orbitz is one of many Internet travel…

Words 981 - Pages 4

BTEC level 3 Essay

Unit 3 Introduction Marketing P1 Introduction Task What does marketing Means? Marketing can be defined as the process of making research of products and also providing customer’s needs. It is also the process of promoting and selling of products and services. In marketing you have to satisfy the customers at all cost. There are lots of researches on marketing such as; Fashions, trainers, cosmetics, designs, etc. Making a research of latest designs and make your product unique and to be attractive…

Words 293 - Pages 2

Essay about Antler Homework BUSINESS

Antler Vision – To provide and maintain the best supply of quality luggage at affordable prices. Core Values Ensuring all staff have excellent and accurate product knowledge to aid the customer in the best way possible. (To ensure we, as a company, know what we’re talking about.) Always putting the needs of the customer first. (Allowing the customer’s needs and wants to be indentified to ensure they’re getting the most out of their experience.) Identifying weaknesses in the luggage industry and…

Words 511 - Pages 3

Tanyels Hair Saln Essay

Tanyel’s Hair Salon Tanyel’s Hair Salon is a full-service beauty salon dedicated to consistently providing high customer satisfaction by rendering excellent service, quality products, and furnishing an enjoyable atmosphere at an acceptable price/value relationship. We will also maintain a friendly, fair, and creative work environment, which respects diversity, ideas, and hard work. Our Mission: To supply services and products that enhances our client’s physical appearance and mental relaxation…

Words 1451 - Pages 6

British Airway1 Essay

Airways is to take pride in providing a full service experience that is world class. The airline also strives to become the world's trusted global airline and have a bigger portion of the market Gaining of competitive British Airways (BA) had as its goal making Self Service Check-in (SSCI) the "normal" and preferred way for customers to check in for flights to improve customer service by removing the long, frustrating queues often experienced at check-in desks. Providing added value It depends on the…

Words 1555 - Pages 7

Rogers Company Case Summary

In broadband service industry, Rogers Company provides the broadband service and consumers are making the purchase decision based on their preferences toward the service and the benefit they received from the purchase. When the benefit they captured from the product is not equivalent to the money they paid, consumers may stop purchasing it. In order to justify the price increase, company can set the higher product quality and adding some other value-added services. Sometimes providing extra free service…

Words 516 - Pages 3

Health Economics and Home Health Care Essay

TO: New CEO FROM: John Doe DATE: October 7, 2013 SUBJECT: Steel City’s Home Health Care Steel City’s Home Health Care has been providing services and quality of care to clients since 1986. Steel City’s Home Health Care provides health services in Pittsburgh, Pennsylvania. Steel City’s Home Health Care currently has 25 employees providing services to more than 75 clients physically disable, elderly, or unable to take care of themselves. Steel City’s Home Health Care has encountered several…

Words 382 - Pages 2

Sears Corporate Level Vision Statement

level mission statement that guides the employees for the retail department stores is, “To grow our business by providing quality products and services at a great value when and where our customers want them, and by building positive,…

Words 1062 - Pages 5